Help Desk Manager

Jobtailor; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced IT Leader in Florida to manage the workstation support/help desk across multiple offices. You will troubleshoot PC, network, and telecom issues, and oversee end-user devices, VoIP, and collaboration tools.

Responsibilities include managing cloud environments (Azure & AWS), acting as M365 global admin, and leading identity management across enterprise systems. Travel throughout Florida and vendor coordination are essential.

Qualifications

• Four (4) years of workstation support experience.
• A bachelor’s degree in an IT related field from an accredited college or university may substitute for the required experience.
• One (1) year of experience in a team lead or managerial role.
• Proven experience with infrastructure support, including networking, Azure Active Directory (Entra ID), Microsoft 365 tools, and current operating systems.
• Experience leading efforts in infrastructure to include networking, Azure Active Directory (Entra ID), and/or Workstation Support.
• Experience with IT inventory management, identity management, and service quality improvement.
• Familiarity with cloud services, telephony systems, and remote user support.
• Proven history of solving hardware and software problems.
• Demonstrated ability to lead teams, manage projects, and coordinate with vendors and contractors.
• Willingness and ability to travel extensively across Florida.

Responsibilities

• Leading and managing the workstation support/help desk team across multiple office sites.
• Troubleshooting PCs, network, and telecommunications systems; supporting agency apps.
• Overseeing end-user computing devices, printers, storage, mobile devices, and VoIP/collaboration tools.
• Managing cloud environments (Azure and AWS); serving as Microsoft 365 global administrator.
• Directing identity and access management across enterprise systems (Azure AD).
• Aligning IT services with business objectives through stakeholder relationships.
• Maintaining IT inventory records and quality management for services.
• Maintaining technical docs, system images, patching schedules, and inventory.
• Traveling to remote Florida offices to provide on-site IT support.
• Supervising staff, managing vendors, and overseeing projects and budgets.

Skills

Team Leadership

Microsoft Azure Administration

Identity Management (Azure AD)

IT Inventory Management

Cloud Services

End-User Computing

Education

Bachelor's degree in an IT related field

Tools

Microsoft Azure

Amazon Web Services

Microsoft Entra ID

VoIP Tools

Collaboration Tools

Job description

• Leading and managing the workstation support/help desk team, ensuring timely and effective support for end users across multiple office sites;
• Troubleshooting and supporting PCs, network communications, agency applications, and telecommunications systems;
• Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools;
• Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and serve as Microsoft 365 global administrator;
• Directing identity and access management processes across enterprise systems including Microsoft Entra ID (Azure AD);
• Ensuring alignment between IT services and business objectives through strong stakeholder relationships;
• Maintaining accurate IT inventory records and ensuring quality management of services with a focus on continuous improvement;
• Maintaining technical documentation, system images, patching schedules, and IT inventory;
• Traveling to remote offices across Florida to provide on-site IT support;
• Supervising and motivating IT support staff, managing vendors, and overseeing technology projects and budgets.

Requirements

• Four (4) years of workstation support experience.
• A bachelor’s degree in an IT related field from an accredited college or university may substitute for the required experience.
• One (1) year of experience in a team lead or managerial role.
• Proven experience with infrastructure support, including networking, Azure Active Directory (Entra ID), Microsoft 365 tools, and current operating systems.
• Experience leading efforts in infrastructure to include networking, Azure Active Directory (Entra ID), and/or Workstation Support.
• Experience with IT inventory management, identity management, and service quality improvement.
• Familiarity with cloud services, telephony systems, and remote user support.
• Proven history of solving hardware and software problems.
• Demonstrated ability to lead teams, manage projects, and coordinate with vendors and contractors.
• Willingness and ability to travel extensively across Florida.

Core Competencies

Demonstrates expertise in managing workstation support teams and cloud infrastructure, with a strong focus on Microsoft Azure, Microsoft 365, and identity management. Proven ability to align IT services with business objectives while ensuring high-quality support and continuous improvement.

Highest-signal resume keywords

• Workstation Support Experience
• Team Leadership
• Microsoft Azure Administration
• Identity Management (Azure AD)
• IT Inventory Management

ATS Optimization Keywords

Hard Skills

• Infrastructure Support
• Networking
• Microsoft 365 Tools
• Operating Systems
• Telephony Systems
• Remote User Support
• Troubleshooting
• Service Quality Improvement
• Technical Documentation
• Patching Schedules

Soft Skills

• Team Motivation
• Project Management
• Vendor Coordination
• Stakeholder Relationship Management

Industry Keywords

• IT Support
• Help Desk Management
• Cloud Services
• End-User Computing
• Quality Management

Tools & Technologies

• Microsoft Azure
• Amazon Web Services
• Microsoft Entra ID
• VoIP Tools
• Collaboration Tools