Senior Vice President, Production Services Infrastructure Support

BNY Mellon; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking a Senior Vice President, MQ Support / Administrator to join our production services middleware team across multiple U.S. locations.

You will administer IBM MQ environments, manage TLS certificates, and lead firmware upgrade activities to ensure secure, reliable messaging. In this role, you will deploy MQIPT, provision new infrastructure, monitor health, and drive incident and change management.

Qualifications

• 12+ years of experience supporting and provisioning IBM MQ.
• Hands-on experience with IBM MQ appliances and container deployments.
• Experience managing TLS certificates in enterprise environments.
• Experience performing firmware upgrades and related infrastructure maintenance.
• Experience with MQIPT deployments and provisioning.
• Experience with change management and incident management in production support.
• Ability to interpret and translate application requirements into infrastructure solutions.
• Experience working with vendors on complex troubleshooting and remediation efforts.
• Strong troubleshooting and production support skills.
• Knowledge of secure messaging, connectivity, and operational best practices.
• Ability to collaborate across teams in a fast-paced enterprise setting.
• z/OS support experience and MQ cluster experience strongly preferred.

Responsibilities

• Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms
• Manage TLS certificates to maintain secure and reliable messaging connectivity
• Perform firmware upgrades and support ongoing platform maintenance activities
• Deploy, configure, and maintain MQIPT environments
• Provision new MQ infrastructure and support day-to-day operational requirements
• Monitor platform health, troubleshoot issues, and drive timely resolution of incidents
• Support incident management activities, including triage, escalation, resolution, and service restoration
• Support change management processes, including production changes, maintenance planning, and implementation activities
• Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance
• Interpret and translate application requirements into meaningful infrastructure solutions
• Work directly with vendors during complex troubleshooting and remediation efforts
• Maintain operational documentation, technical procedures, and support standards
• Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives

Skills

IBM MQ

MQ appliances

TLS management

MQIPT

Change management

Incident management

Vendor liaison

z/OS

Tools

MQIPT

Container MQ

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a Senior Vice President, MQ Support / Administrator professional to join our production services middleware team in Pittsburgh, PA; New York, NY; New Jersey; or Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms

• Manage TLS certificates to maintain secure and reliable messaging connectivity

• Perform firmware upgrades and support ongoing platform maintenance activities

• Deploy, configure, and maintain MQIPT environments

• Provision new MQ infrastructure and support day-to-day operational requirements

• Monitor platform health, troubleshoot issues, and drive timely resolution of incidents

• Support incident management activities, including triage, escalation, resolution, and service restoration

• Support change management processes, including production changes, maintenance planning, and implementation activities

• Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance

• Interpret and translate application requirements into meaningful infrastructure solutions

• Work directly with vendors during complex troubleshooting and remediation efforts

• Maintain operational documentation, technical procedures, and support standards

• Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives

To be successful in this role, we’re seeking the following:

• 12+ years of experience supporting and provisioning IBM MQ

• Hands-on experience with IBM MQ appliances and/or container-based MQ deployments

• Experience managing TLS certificates in enterprise environments

• Experience performing firmware upgrades and related infrastructure maintenance

• Experience with MQIPT deployments and provisioning

• Experience with change management and incident management in a production support environment

• Ability to interpret and translate application requirements into infrastructure solutions

• Experience working directly with vendors during complex troubleshooting and remediation efforts

• Strong troubleshooting, problem-solving, and production support experience

• Strong understanding of secure messaging, connectivity, and operational best practices

• Ability to work effectively across teams in a fast-paced enterprise environment

• z/OS support experience strongly preferred

• MQ cluster support experience strongly preferred

• ACE support experience preferred

• Strong communication skills strongly desired

• Experience supporting highly available, enterprise-scale messaging environments preferred

• Familiarity with automation, scripting, or infrastructure-as-code practices preferred

• Experience working in large, regulated financial services environments preferred

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.