Senior Vice President, e-Commerce

Signet Jewelers Limited; Irving (TX); On-site; USD 500,000 - 800,000; Full time

Job summary

Signet Jewelers Limited is seeking a Senior Vice President of E‑commerce to lead the digital business strategy, driving traffic, conversion, and revenue while improving the end‑to‑end customer experience across web, mobile, and post‑purchase journeys.

The role owns the e‑commerce P&L and requires strong cross‑functional influence, leadership of a high‑performing team, and a track record of delivering growth in a matrixed, store‑led organization.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• MBA preferred.
• 15+ years of progressive leadership experience in e‑commerce, digital, or omnichannel retail.
• Proven P&L ownership at scale (ideally $500M–$1B+ revenue responsibility).
• Demonstrated success driving e‑commerce growth and improving channel performance.
• Strong experience in digital merchandising, performance optimization, and customer experience.
• Track record of operating effectively in complex, matrixed organizations.
• Ability to influence across Marketing, Merchandising, Supply Chain, and Technology.
• Experience with e‑commerce platforms, digital analytics, and performance marketing ecosystems.

Responsibilities

• Define and lead the e‑commerce strategy aligned to brand, customer, and financial objectives.
• Translate priorities into clear digital growth plans across traffic, conversion, and AOV.
• Own e‑commerce P&L with accountability for revenue growth, margin, and demand efficiency.
• Oversee site merchandising strategy, product visibility, and conversion optimization.
• Partner with Marketing to align performance marketing, SEO/SEM, CRM, and promotions.
• Strengthen integration between e‑commerce and store channels to deliver a seamless omnichannel experience.
• Collaborate with Product and Technology to evolve the e‑commerce platform and digital capabilities.
• Lead and develop a high‑performing e‑commerce team and establish operating rhythms.

Skills

E-commerce leadership

P&L ownership

Digital merchandising

Performance optimization

Customer experience

Matrixed organizations

Cross-functional influence

E-commerce platforms

Digital analytics

Performance marketing

Education

Bachelor’s degree in Business/Marketing or related field

MBA preferred

Job description

Senior Vice President, e-Commerce (Dallas, TX)

Position Overview

Joining the company at a pivotal moment of digital and commercial transformation, the Senior Vice President of E-Commerce is responsible for leading the strategy, performance, and execution of Signet’s e‑commerce business. This leader owns the e‑commerce channel P&L and is accountable for driving profitable growth, optimizing the digital customer experience, and ensuring strong cross‑functional alignment across Marketing, Merchandising, Planning, Supply Chain, and Technology. As a key member of the commercial leadership team, this role translates enterprise priorities into actionable e‑commerce strategies that drive traffic, conversion, and revenue, while improving operational execution and preparing the business for future platform and operating model evolution.

Core Accountabilities

E-Commerce Strategy & Channel Leadership

Define and lead the e‑commerce strategy aligned to brand, customer, and financial objectives. Translate enterprise priorities into clear digital growth plans across traffic, conversion, and AOV. Identify and unlock opportunities to accelerate digital penetration within a predominantly store‑led business. Ensure alignment between brand positioning and digital execution across all customer touchpoints.

P&L Ownership & Commercial Performance

Own e‑commerce P&L with accountability for revenue growth, margin performance, and demand efficiency. Drive performance across key levers: traffic, conversion, AOV, retention, and profitability. Partner with Finance and Planning to improve forecast accuracy, inventory flow, and promotional effectiveness. Establish clear performance metrics and operating rhythms to drive accountability across the organization.

Digital Merchandising & Customer Experience

Oversee site merchandising strategy, ensuring product availability, visibility, and conversion optimization. Partner with Merchandising to align product strategy with digital presentation and storytelling. Continuously improve the end‑to‑end customer journey across web, mobile, and post‑purchase experiences. Leverage data and insights to drive personalization, usability, and conversion improvements.

Growth & Demand Generation (Influence)

Partner closely with Marketing to align performance marketing, SEO/SEM, CRM, and promotional strategies. Ensure cohesive execution across acquisition, retention, and lifecycle marketing. Drive a test‑and‑learn culture to optimize channel mix, campaigns, and on‑site performance. Influence pricing, promotion, and inventory exposure decisions to maximize demand and margin.

Omnichannel & Operational Integration

Strengthen integration between e‑commerce and store channels to deliver a seamless omnichannel experience. Partner with Supply Chain and Operations to improve fulfillment speed, cost, and reliability. Ensure alignment between digital demand and operational capabilities (inventory, delivery, service). Drive coordination across Customer Care, Stores, and Digital to enhance overall customer satisfaction.

Digital Product, Technology & Transformation

Partner with Product and Technology teams to execute the e‑commerce roadmap. Support platform evolution, including CMS migration and future composable architecture initiatives. Identify opportunities to improve site performance, scalability, and digital capabilities. Balance near‑term execution needs with longer‑term transformation priorities.

Cross‑Functional Leadership & Influence

Act as the connective leader across Marketing, Merchandising, Planning, Finance, Supply Chain, and Technology. Influence without direct ownership across key functions to drive aligned outcomes. Serve as a strategic partner to Brand Presidents and senior leadership. Drive clarity, accountability, and decision‑making across a complex, matrixed organization.

People & Culture Leadership

Lead and develop a high‑performing e‑commerce team, including senior directors and functional leaders. Strengthen team capabilities in strategy, execution, and communication. Establish clear operating rhythms, roles, and accountability frameworks. Foster a culture of ownership, agility, and continuous improvement.

Key Performance Indicators (KPIs)

• E‑commerce Revenue Growth (% vs. LY and vs. Plan)
• Contribution Margin / Digital Profitability
• Conversion Rate & AOV Improvement
• Traffic Growth & Demand Efficiency
• Customer Acquisition & Retention
• Site Performance & Customer Experience Metrics
• Inventory Productivity (turns, sell‑through, markdowns)
• Omnichannel Contribution (BOPIS, ship‑from‑store, etc.)
• Forecast Accuracy & Operational Efficiency
• Team Engagement & Retention

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of progressive leadership experience in e‑commerce, digital, or omnichannel retail.
• Proven P&L ownership at scale (ideally $500M–$1B+ revenue responsibility).
• Demonstrated success driving e‑commerce growth and improving channel performance.
• Strong experience in digital merchandising, performance optimization, and customer experience.
• Track record of operating effectively in complex, matrixed organizations.
• Ability to influence across Marketing, Merchandising, Supply Chain, and Technology.
• Experience with e‑commerce platforms, digital analytics, and performance marketing ecosystems.

Diversity & Inclusion

We promote diversity at every level, value the differences between people, and foster an environment of opportunity and acceptance for every team member in every facet of our organization.