Senior Veterinary Receptionist & Client Experience Lead

West Side Animal Clinic; Hamilton (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

West Side Animal Clinic in Hamilton, OH, seeks a Lead Client Service Representative to join our front desk leadership. You will manage scheduling, client communications, and payments while guiding the CSR team with empathy and professionalism.

As a core member of the team, you’ll oversee daily workflows, coach CSRs, and ensure that every client encounter reflects kindness and high standards of service in a busy animal clinic environment.

Qualifications

• 3+ years in customer service or front desk role.
• Prior veterinary industry experience required.
• Experience coaching CSRs and guiding front desk workflows.

Responsibilities

• Schedule appointments and manage client communications.
• Process payments and guide service offerings.
• Oversee daily front desk workflows and train CSRs.
• Lead with compassion, clarity and professionalism in client interactions.

Skills

Leadership

Coaching

Communication

Organization

Customer service

Avimark

Tools

Avimark

Job description

West Side Animal Clinic in Hamilton, OH, seeks a Lead Client Service Representative to join our front desk leadership. You will manage scheduling, client communications, and payments while guiding the CSR team with empathy and professionalism.

As a core member of the team, you’ll oversee daily workflows, coach CSRs, and ensure that every client encounter reflects kindness and high standards of service in a busy animal clinic environment.