Lead Veterinary Front Desk & Client Experience

Western-Veterinary-Partners-1; Hamilton (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

West Side Animal Clinic in Hamilton, OH, is seeking a Lead Client Service Representative to be the first contact for clients and to join our leadership team. You will oversee front desk operations, supervise CSRs, and ensure compassionate, clear service.

The role requires 3+ years in customer service with veterinary experience, strong leadership, and proficiency in Avimark. Compensation is $20–$22/hour with a Monday–Friday schedule, no weekends.

Qualifications

• 3+ years of experience in customer service, reception, or client-facing role.
• Previous veterinary industry experience required.
• Proven leadership and supervisory capabilities with ability to guide front desk workflows and team accountability.
• Experience coaching, training, and evaluating CSRs to support growth and performance.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.

Responsibilities

• Schedule appointments and manage client communications.
• Process payments and guide clients on services offered.
• Lead front desk operations and train CSRs.
• Oversee daily workflows and ensure team accountability.
• Maintain calm, professional, and empathetic interactions with clients.

Skills

Strong leadership

Coaching & training

Exceptional communication

Empathy under pressure

Client service excellence

Front desk operations

Tools

Avimark

Job description

West Side Animal Clinic in Hamilton, OH, is seeking a Lead Client Service Representative to be the first contact for clients and to join our leadership team. You will oversee front desk operations, supervise CSRs, and ensure compassionate, clear service.

The role requires 3+ years in customer service with veterinary experience, strong leadership, and proficiency in Avimark. Compensation is $20–$22/hour with a Monday–Friday schedule, no weekends.