Senior Verifications & Research Specialist

Array; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

People-Focused Culture

Quarterly Incentives

Comprehensive Benefits

401k & Wellbeing

Paid Time Off

Job summary

Array is seeking a Senior Verifications Specialist to perform advanced verifications, handle complex custodian contacts, and support the team with accurate, timely data and HIPAA compliance.

This role mentors junior staff, trains on workflows and DAS, and maintains the custodian database to improve subpoena accuracy and operational performance.

The position offers a collaborative, people-focused culture with growth opportunities and comprehensive benefits.

Qualifications

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.
• Excellent phone and written communication skills.
• Exceptional attention to detail and data entry accuracy.
• Comfortable mentoring peers and supporting team development

Responsibilities

• Contact deponents including medical offices, hospitals, and businesses to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and escalated recommendations to the team lead or manager.

Skills

HIPAA compliance

Communication skills

Attention to detail

Mentoring peers

Tools

DAS

Microsoft Office

Job description

Array is seeking a Senior Verifications Specialist to perform advanced verifications, handle complex custodian contacts, and support the team with accurate, timely data and HIPAA compliance.

This role mentors junior staff, trains on workflows and DAS, and maintains the custodian database to improve subpoena accuracy and operational performance.

The position offers a collaborative, people-focused culture with growth opportunities and comprehensive benefits.