Senior Vehicle Rental Specialist

Penske Truck Leasing; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Penske Truck Leasing is seeking a Senior Rental Representative in Traverse City, MI. You will be the front-line contact with customers, handling rentals, payments, and inquiries in a fast-paced environment.

The role requires strong customer service, sales experience, and driving eligibility with a valid license. Weekend work and DOT-related requirements are part of the job, with emphasis on accuracy and customer satisfaction.

Qualifications

• At least 1 year of customer service experience.
• Sales experience (retail, consumer, B2B) preferred.
• High School diploma or equivalent required.
• Some college or Bachelor's degree preferred.
• Ability to work at least one day on weekend required.
• Basic computer skills including Word, Excel, Outlook required.
• Valid driver’s license required.
• Regular, predictable, full attendance is essential.

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display or rental.
• Recommend and provide advice on products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss rental needs.
• Keep records of transactions and customer entries.
• Prepare rental forms and collect signatures.
• Explain rental fees, policies and procedures.
• Contact customers to respond to inquiries or notify about results.

Skills

Customer service

Sales experience

Phone skills

Team player

Interpersonal skills

Education

High School diploma or equivalent

Some college or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Penske Truck Leasing is seeking a Senior Rental Representative in Traverse City, MI. You will be the front-line contact with customers, handling rentals, payments, and inquiries in a fast-paced environment.

The role requires strong customer service, sales experience, and driving eligibility with a valid license. Weekend work and DOT-related requirements are part of the job, with emphasis on accuracy and customer satisfaction.