Senior Vehicle Rental Specialist

Penske; Rockville (MD); Vor Ort; USD 29.000 - 40.000; Vollzeit

Zusammenfassung

Penske is seeking a Senior Rental Representative to be based at our Rockville, MD location. You will handle frontline customer interactions, manage a large vehicle fleet, and coordinate accounts to ensure satisfaction in a fast-paced environment.

Responsibilities include processing charges, preparing rentals, advising customers, handling payments, and maintaining accurate records. A valid driver's license and ability to work weekends are required.

Qualifikationen

• At least 1 year of customer service experience required
• Sales experience (retail, consumer, B2B) preferred
• High School diploma or equivalent required
• Some college or Bachelors degree preferred
• Ability to work at least one day on weekend required
• Basic computer skills including Microsoft Word, Excel, Outlook required
• Customer service skills, dealing with people, flexibility, phone skills, team player
• Valid drivers license required
• Regular, predictable, full attendance is an essential function of the job
• DOT-regulated role with driver qualification file and potential DOT drug screening for CDL holders
• Willingness to travel, work the required schedule, and pass background/drug screening
• Safety-sensitive role under DOT with emphasis on alertness and safety

Aufgaben

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss rental needs and options.
• Keep records of transactions and customer entries.
• Prepare rental forms and obtain signatures and information.
• Inspect and adjust rental items to meet customer needs.
• Explain rental fees, policies and procedures.
• Contact customers to respond to inquiries or notify about claims or adjustments.
• Refer unresolved grievances to designated departments.
• Determine charges, collect deposits or payments, or arrange billing.
• Complete contract forms and issue service records.
• Other tasks as assigned by supervisor.

Kenntnisse

Customer service

Sales experience

Phone skills

Interpersonal skills

Team player

Ausbildung

High School diploma or equivalent

Some college or Bachelors degree preferred

Jobbeschreibung

Penske is seeking a Senior Rental Representative to be based at our Rockville, MD location. You will handle frontline customer interactions, manage a large vehicle fleet, and coordinate accounts to ensure satisfaction in a fast-paced environment.

Responsibilities include processing charges, preparing rentals, advising customers, handling payments, and maintaining accurate records. A valid driver's license and ability to work weekends are required.