Senior Rental & Fleet Specialist

Penske Transportation Solutions; Rockville (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions in Rockville, MD is seeking a Senior Rental Representative. You will manage a large fleet, handle customer inquiries, and ensure satisfaction in a fast-paced environment.

The role requires strong customer service and interpersonal skills, with front-line contact handling and coordination of accounts. Location is at 621 Southlawn Ln, Rockville, MD 20850.

Responsibilities

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Other projects and tasks as assigned by supervisor

Job description

Penske Truck Leasing/Transportation Solutions in Rockville, MD is seeking a Senior Rental Representative. You will manage a large fleet, handle customer inquiries, and ensure satisfaction in a fast-paced environment.

The role requires strong customer service and interpersonal skills, with front-line contact handling and coordination of accounts. Location is at 621 Southlawn Ln, Rockville, MD 20850.