Senior Vehicle Operations Manager

Hertz; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off

Medical Dental Vision

401k matching

Parental Leave

Employee Assistance

Educational Reimbursement

Voluntary Insurance

Theme Park Discounts

Gym Discounts

Job summary

Hertz Global Holdings, Inc. is seeking a Senior Vehicle Operations Manager to lead back-of-house vehicle care, fleet management, and daily operations to maximize efficiency and customer satisfaction.

You will oversee Vehicle Operations Managers, drive productivity, manage budgets, safety, vendor relations, and partner with stakeholders to deliver reliable rental experiences.

Qualifications

• 1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred

Responsibilities

• Oversee Vehicle Operations Managers and other vehicle operations employees
• Manage daily vehicle operations, fleet availability, and revenue generation for the assigned function
• Lead and support processes to meet and exceed expectations
• Resolve vehicle operations issues to ensure a positive rental experience
• Champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Engage in effective communication plans focused on building employee engagement to achieve business results
• Conduct performance evaluations that are timely and constructive, where applicable
• Participate in the recruiting process, as required
• Provide management with various updates and indicators as requested
• Remain current on all administrative duties according to company policy

Skills

Customer service

Operations

Stakeholder collaboration

Communication

Leadership

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Senior Vehicle Operations Manager focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Senior Vehicle Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.

The salary range for this position is $TBD

What You’ll Do:

• Oversee Vehicle Operations Managers and other vehicle operations employees
• Manage daily vehicle operations, fleet availability, and revenue generation for the assigned function
• Lead and support processes to meet and exceed expectations
• Resolve vehicle operations issues to ensure a positive rental experience
• Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
• Conduct performance evaluations that are timely and constructive, where applicable
• Participate in the recruiting process, as required
• Provide management with various updates and indicators as requested
• Remain current on all administrative duties according to company policy

What We’re Looking For:

• 1-3 years’ experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

What You’ll Get:

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more