Senior Vehicle Dispatch & Operations Manager

FailSafe Communications; Chicago (IL); On-site; USD 83,000 - 101,000; Full time

Job summary

The City of Chicago's Chicago Department of Aviation (CDA) seeks a Chief Dispatcher to oversee O'Hare Vehicle Operations, coordinating dispatch for a large fleet and staff. The role emphasizes managerial and confidential responsibilities with a focus on efficiency and safety.

Starting salary is $91,788 with a BX-18 grade. Applicants must pass airport background checks and STA, with training and performance accountability throughout the department.

Qualifications

• Four (4) years of supervisory work experience of dispatching operations for work crews, large vehicle fleets, and equipment; OR
• Four (4) years of supervisory work experience of a vehicle maintenance program; OR
• Four (4) years of supervisory work experience of road service repair and towing operations; OR
• Four (4) years of supervisory work experience of work operations relating to the dispatch of work crews or the inspection and repair of water and sewer lines; OR
• Four (4) years of supervisory work experience of a large-scale customer service center

Responsibilities

• Manages Aviation's administrative functions of O'Hare's Vehicle Services dispatch office ensuring scheduling, manpower, procedures, productivity as it pertains to the day-to-day operation
• Assists operational needs of Aviation depending on the season
• Assists with HR Progressive Discipline Mandates and department requirements
• Directs the preparation of work schedules and approves changes in work schedules and reallocation of staff, ensuring work shifts are adequately staffed to meet operational needs of the department
• Monitors the availability of resources (e.g., vehicles, equipment) and reallocates resources as needed in response to operational needs, emergencies, and work priorities
• Develops and implements protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources
• Works with management in developing and establishing performance measures, productivity and, quality work standards
• Monitors and evaluates work performance of subordinate staff and prepares performance appraisals/evaluations
• Attends disciplinary hearings for staff; initiates and enforces disciplinary actions as required; responds to and resolves work related conflicts or problems with staff; enforces personnel rules
• Plans for the training of staff on operating work procedures and the use of communications and dispatch systems, radios, and other computerized equipment
• Prepares productivity and operational reports for use by management Aviation

Skills

Supervisory dispatch experience

Vehicle maintenance supervision

Road service repair supervision

Dispatch operations supervision

Large-scale customer service

Job description

The City of Chicago's Chicago Department of Aviation (CDA) seeks a Chief Dispatcher to oversee O'Hare Vehicle Operations, coordinating dispatch for a large fleet and staff. The role emphasizes managerial and confidential responsibilities with a focus on efficiency and safety.

Starting salary is $91,788 with a BX-18 grade. Applicants must pass airport background checks and STA, with training and performance accountability throughout the department.