Senior Validation Analyst, Customer Experience (Multilingual)

Teleperformance

Warren (MI)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Employee discounts

Job summary

Teleperformance in Warren, MI is seeking an experienced UAT/QA professional to validate customer journeys, chatbots, and AI-enabled workflows across multilingual scenarios. This 100% onsite role collaborates with Product, Engineering and Business Ops to ensure production-ready releases.

You will plan and execute manual tests, log defects with evidence, maintain test assets, and support post-deploy validation.

Qualifications

4–6+ years in UAT, business validation, digital testing, or customer-experience quality support.
Bachelor’s degree or equivalent in business, technology, communications systems, or related field.
Experience validating customer journeys, chatbots, digital messaging, AI-supported workflows, and multilingual customer-facing experiences.
BrowserStack experience required; Jira defect entry and evidence capture required; familiarity with Salesforce / OneCRM-style workflows preferred.
Strong English; French and/or Spanish capability required.

Responsibilities

Oversee customer messaging, AI, chatbots, and customer-facing validation.
Execute approved manual tests and regression suites.
Support post-deploy production validation planning, coordination, and execution.
Create and log defects with evidence sufficient for engineering triage.