Senior UX Researcher: Shape Strategy & Customer Moments

Foot Locker; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Medical, Dental, Vision Coverage

401(k) | Roth 401(k)

Life Insurance

Flexible Spending Account

Opportunities for Advancement

Tuition Reimbursement

Strong Company Culture

Employee Resource Groups

Job summary

Foot Locker in New York is seeking an experienced UX Researcher to develop and execute research plans that inform product strategy and drive customer-centered design across our digital platforms.

You will conduct qualitative and mixed-method studies, synthesize findings into actionable insights, and partner with Product, Design, Engineering, and Analytics to embed user research throughout the product lifecycle.

Qualifications

• 4+ years UX research in digital products; retail/eCommerce preferred.
• Expertise in qualitative methods with quantitative data use.
• Strong understanding of end-to-end product lifecycle.
• Excellent communication, facilitation, and storytelling.
• Experience collaborating across PM, Design, Eng, Analytics.
• Proficiency with Dscout, Dovetail, Miro, Figma.

Responsibilities

• Develop and execute research plans aligned with product strategy and customer needs.
• Conduct interviews, usability testing, surveys, concept testing, and journey mapping.
• Synthesize findings into actionable insights to influence product design.
• Partner across discovery, design, and delivery to embed user insights.
• Present findings through storytelling to diverse audiences.
• Scale research practices and mentor teams in methods.

Skills

UX Research

Qualitative methods

Communication

Cross-functional collaboration

Research tools (Dscout)

Research tools (Dovetail)

Research tools (Miro)

Research tools (Figma)

Tools

Dscout

Dovetail

Miro

Figma

Job description

Foot Locker in New York is seeking an experienced UX Researcher to develop and execute research plans that inform product strategy and drive customer-centered design across our digital platforms.

You will conduct qualitative and mixed-method studies, synthesize findings into actionable insights, and partner with Product, Design, Engineering, and Analytics to embed user research throughout the product lifecycle.