Senior UX Researcher - Restaurant Digital Experience

KFC; Plano (TX); On-site; USD 122,000 - 143,000; Full time

Job summary

KFC is seeking a Senior Usability Researcher to lead end‑to‑end user research across guest digital channels (app, web, kiosks, delivery marketplaces) and crew tools (POS, KDS, operations platforms). You’ll plan, run, and synthesize studies to inform product, design, and engineering decisions, partnering with teams to improve experience and operational efficiency.

Candidates should have 4–6+ years in UX research, strong qualitative skills, and experience with digital product research.

Qualifications

• 4–6+ years of experience in UX research or related applied research roles.
• Strong understanding of qualitative methods including usability testing, interviews, ethnography, and task analysis.
• Experience with digital product research (mobile apps, responsive web, kiosks) and interest in operational tools (POS/KDS).

Responsibilities

• Plan and execute usability tests, field studies, and foundational research across guest digital channels and team‑member tools.
• Generate insights that shape design decisions, product requirements, and operational workflows.
• Collaborate with product, design, engineering, marketing, and restaurant operations to drive action from research findings.
• Synthesize qualitative data into clear insights, themes, and recommendations.
• Contribute to research operations, templates, and documentation, and support maturing research practices.

Skills

UX research

Qualitative methods

Cross-functional collaboration

Communication

User testing

Accessibility

Field research

Prototype testing

Tools

UserTesting

UserZoom

Figma

Job description

KFC is seeking a Senior Usability Researcher to lead end‑to‑end user research across guest digital channels (app, web, kiosks, delivery marketplaces) and crew tools (POS, KDS, operations platforms). You’ll plan, run, and synthesize studies to inform product, design, and engineering decisions, partnering with teams to improve experience and operational efficiency.

Candidates should have 4–6+ years in UX research, strong qualitative skills, and experience with digital product research.