Senior UX Researcher - Remote for Pet Platform

Independence Pet Group; Illinois; Remote; USD 113,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

HSA

FSA

Retirement plan

Paid time off

Holidays & Wellness Day

Volunteer time off

Pet-friendly office

Commuter benefits

Pet insurance

Training & development

EAP

Job summary

Independence Pet Holdings is seeking a Senior UX Researcher to shape product strategy through deep user insights and to deliver intuitive, user-centered digital experiences. This role emphasizes research-driven decision making and collaboration with product, design, and engineering teams.

The ideal candidate has 5+ years in UX research, a strong portfolio, and a passion for translating insights into meaningful product outcomes. This is a remote role based in the USA.

Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
• 5+ years of professional experience in UX research or a related discipline
• Strong portfolio demonstrating end‑to‑end research and measurable impact on product decisions
• Experience combining qualitative and quantitative data to inform decisions
• Ability to translate complex findings into clear, actionable insights
• Experience owning research that influenced product direction or measurable business outcomes
• Strong communication, storytelling, and stakeholder management skills
• Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
• Working knowledge of analytics tools such as Google Analytics
• Exposure to A/B testing and experimentation frameworks
• Proficiency with research and prototyping tools such as Figma and Figjam

Responsibilities

• Research Strategy & Execution: Plan and conduct generative and evaluative research aligned to product goals
• Insight Generation & Storytelling: Synthesize findings into clear insights and deliver artifacts that drive decisions
• Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights
• Research Operations & Impact Scaling: Contribute to processes, repositories, and best practices
• Concepting & Validation: Translate insights into user flows, wireframes, prototypes
• Advocacy: Champion a user-centered mindset and promote research-driven decisions across the org

Skills

UX research

Qualitative data

Quantitative data

Storytelling

Stakeholder management

Research tools

Figma

Figjam

Education

Bachelor’s or Master’s in HCI/UX/CS/PSY

Tools

Ballpark

Dig One Upsiide

Qualtrics

SurveyMonkey

Google Analytics

Job description

Independence Pet Holdings is seeking a Senior UX Researcher to shape product strategy through deep user insights and to deliver intuitive, user-centered digital experiences. This role emphasizes research-driven decision making and collaboration with product, design, and engineering teams.

The ideal candidate has 5+ years in UX research, a strong portfolio, and a passion for translating insights into meaningful product outcomes. This is a remote role based in the USA.