Remote Senior UX Researcher — Drive Product Insight

PetPlace; New York (NY); Remote; USD 113,000 - 141,000; Full time

Benefits offered by this job

Healthcare

Parental Leave

Wellness Day off

Commuter Benefits

Group Pet Insurance

EAP

On-the job training

Job summary

Pet Place is seeking a Senior UX Researcher who reports to the Manager of User Experience. This role focuses on shaping product strategy through deep user insights and delivering intuitive digital experiences.

You will lead end-to-end research, synthesize findings into actionable recommendations, and partner with product, design, and engineering across PetPlace’s digital products. Remote – USA, with a strong emphasis on research-driven decision making.

Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
• 5+ years of professional experience in UX research or a related discipline
• Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
• Experience combining qualitative and quantitative data to inform decisions
• Ability to translate complex findings into clear, actionable insights
• Experience owning research that influenced product direction or measurable business outcomes
• Strong communication, storytelling, and stakeholder management skills
• Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
• Working knowledge of analytics tools such as Google Analytics
• Exposure to A/B testing and experimentation frameworks
• Proficiency with research and prototyping tools such as Figma and Figjam

Responsibilities

• Research Strategy & Execution: Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods
• Insight Generation & Storytelling: Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making
• Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations
• Research Operations & Impact Scaling: Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights
• Concepting & Validation: Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses
• Advocacy: Champion a user-centered mindset and promote research-driven decision-making across the organization

Skills

Communication

Storytelling

Stakeholder management

Research methods

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in HCI/UX or related field

Tools

Ballpark

Dig One Upsiide

Qualtrics

SurveyMonkey

Google Analytics

Figma

Figjam

A/B testing frameworks

Job description

Pet Place is seeking a Senior UX Researcher who reports to the Manager of User Experience. This role focuses on shaping product strategy through deep user insights and delivering intuitive digital experiences.

You will lead end-to-end research, synthesize findings into actionable recommendations, and partner with product, design, and engineering across PetPlace’s digital products. Remote – USA, with a strong emphasis on research-driven decision making.