Senior UX Researcher, Interaction

Hinge; New York (NY); Hybrid; USD 167,000 - 205,000; Full time

Job summary

Hinge is hiring a Senior UX Researcher to join the Dating Outcomes research team in New York. You will lead quant and qual methods to understand how daters move conversations forward and translate insights into real-world dating outcomes.

The role requires 4+ years of UX research in a consumer-facing product, and you will collaborate with product, design, and data science to influence product metrics and strategy. This is a full-time, hybrid position based in NYC.

Qualifications

• 4+ years of UX research experience in a consumer-facing product research role – messaging or social media domain experience is a plus!
• Proven ability to lead end-to-end research that influences product development and impacts key product metrics.
• Mixed methods research with a strong qualitative toolkit and quantitative experience.
• Strong communicator, stories insights that bias to action.
• Dedicated to partnerships with stakeholders and cross-functional partners.
• Eager to learn from, collaborate with, and mentor other researchers.
• Interest in how generative AI can elevate research.

Responsibilities

• Shape research roadmap: inform product decisions and drive strategy.
• Develop and execute end-to-end research across strategic to evaluative studies.
• Deliver high-impact insights at velocity to drive decisions.
• Be a proactive cross-functional partner with researchers, product, design, and data science.
• Champion team culture with honesty, empathy, and curiosity.

Skills

UX research

Mixed methods

Qualitative research

Quantitative research

Stakeholder partnering

Mentoring

Generative AI

Job description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge is hiring a Senior UX Researcher to join the Dating Outcomes research team, supporting our mission of helping people find meaningful romantic connections. In this role, you will lead quant and qual research methods to understand what helps daters move conversations forward with confidence after they match, and what helps that connection carry beyond the app itself and into a real date.

Responsibilities

Shape research roadmap: Shape the research roadmap for the Interaction product team so that research informs product decision making and drives product strategy.

Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals.

Deliver high-impact insights at velocity: Generate clear, actionable insights that drive decisions and build momentum towards our mission.

Be a proactive cross-functional partner: Independently partner with other researchers, product, design, and data science to identify research needs and key opportunities.

Champion team culture: Model honest, empathetic feedback and contribute to a culture grounded in curiosity, rigor, deep user empathy - and fun.

What We're Looking For

4+ years of UX research experience in a consumer-facing product research role – messaging or social media domain experience is a plus!

Proven ability to lead end-to-end research that influences product development and impacts key product metrics.

Mixed methods research with a strong qualitative research toolkit and quantitative research experience.

Strong communicator, committed to telling clear and compelling insights-backed stories that bias to action.

Dedicated to building successful partnerships with stakeholders and cross-functional partners.

Eager to learn from, collaborate with, and mentor other researchers.

Passion for innovation and exploring how emerging technologies, including generative AI, can elevate the craft and impact of research.

Champions team culture in authentic, courageous, and empathic ways.

Salary Range

$167,000.00 - $205,000.00 per year salary

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Something about the Engineering team nobody knows...

We're really good at Laser Tag. We've played twice now and we're very impressive. What I love about our team is that we always make space to celebrate and support each other in and out of work.

Director of Research, Dating Outcomes & T&S

401(k) Matching

We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth

Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6,000 courses, starting your first day.

Parental Leave & Planning

When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents).

Fertility Support

You and your spouse/domestic partner will get easy access to fertility care through Carrot, which offers convenient access to a range of fertility care options. We offer up to $15,000 to assist with covering fertility expenses, including basic treatments and fertility preservation.

Date Stipend

Hinge employees receive a $100 monthly stipend for epic dates – romantic or otherwise. HingeX is also free for employees and their loved ones.

ERGs

We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents, and Remote that hold regular meetings, host events, and provide dedicated support to the organization & its community.

The skills interview.

You’ll meet with members of the team you’d be working with at Hinge to discuss your experience in the key skills needed for the role. (We’ll make sure we’re on the same page about what they are before the interview.) It’s also a good time to get answers to all your nitty-gritty questions about the day-to-day work on this team.

The narrative interview.

Let’s talk past, present, and future. Come prepared with examples from previous roles that display a growth mindset. This isn’t a memorization exercise, so feel free to bring notes that help highlight prior projects.

The culture interview.

The culture interview is near and dear to our hearts, because it's "how we work." It’s crucial that you not only embody our values, but that you thrive at Hinge.

Making an offer.

Phew, we made it! We try to make the offer part of the process a positive one, so we’ll do our best to get it to you quickly. And we’ll be available to chat through it and answer questions. If we’re not making you an offer, we’ll let you know that too.

Full-Time & Hybrid Employees

What you’ll love about our New York office.

We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.

Get outside and play bocce ball on the terrace in your down time.

Slide 1 of 5: Get outside and play bocce ball on the terrace in your down time. 1 / 5

Join our Team

Do you think we’d click?

If you’re passionate about inspiring intimate connections, join us.

We found some other roles you might be interested in

What does Hinge’s relationship with Match Group mean?

In early 2019, Hinge became part of Match Group. Since then, Hinge’s executive team has continued to set our mission, vision, and the working norms that guide how we show up every day. While some corporate functions are supported at the Match Group level, working at Hinge is unique experience — shaped by our people, our values, and our product.

TL;DR: We get the best of both worlds! Hinge still operates like a small, mission-driven company, and we have the stability and resources of a company that’s stood the test of time.

I’ve never used Hinge before. Am I still a fit for this role?

Of course! Having used Hinge or any other dating app is definitely not a requirement. That being said, we are looking for team members who genuinely believe our product can and will help people all over the world connect. Our team is passionate about the dating industry and we hope you’ll be passionate about it too!

What requirements are there for in-office and hybrid roles?

Hybrid roles at H