Senior Research Operations Program Manager

Hinge; New York (NY); Hybrid; USD 167,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

New York office

Job summary

Hinge is seeking a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. You will lead operational systems for in-person research, tooling, knowledge management, and research impact, collaborating with Product, Legal, IT, and senior researchers to enable rigorous and inclusive research.

You will coordinate recruitments, oversee facilities and compliance for in-person studies, manage research impact programs, and

Qualifications

• 5+ years of experience in research ops, program management, or scaled operations in tech.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
• Lead the coordination of in-person research including facilities, staffing, and compliance.
• Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
• Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
• Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.

Skills

Research ops

Program management

Stakeholder management

Generative AI

Team collaboration

Product mindset

Communication skills

Lifecycle knowledge

Job description

Senior Research Operations Program Manager

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge is hiring a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. In this role, you’ll lead and evolve operational systems across in-person research, tooling, knowledge management, and research impact. You’ll take on complex, high-visibility projects and make sure researchers have the people, partners, and resources they need to get insights on time. You’ll collaborate closely with Product, Legal, IT, and senior researchers to enable rigorous, inclusive, and forward-looking research.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
• Lead the coordination of in-person research including facilities, staffing, and compliance.
• Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
• Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
• Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.

What We're Looking For

• 5+ years of experience in research ops, program management, or scaled operations in a tech environment.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
• Champions team culture in authentic, courageous, and empathic ways
• Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
• Sound judgment and the ability to move quickly on complex, ambiguous projects.
• Familiarity with the product development lifecycle and how research fits into it.

Salary Range

$167,000.00 - $201,000.00 per year salary

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

Something about the Engineering team nobody knows...

We’re really good at Laser Tag. We've played twice now and we're very impressive. What I love about our team is that we always make space to celebrate and support each other in and out of work.

Director of Research, Dating Outcomes & T&S

Full-Time & Hybrid Employees

What you’ll love about our New York office.

We believe in the power of in-person connection. For full-time and hybrid employees, Hinge HQ is a place to collaborate and get to know each other.

Get outside and play bocce ball on the terrace in your down time.

Slide 1 of 5: Get outside and play bocce ball on the terrace in your down time. 1 / 5

Join our Team

Do you think we’d click?

If you’re passionate about inspiring intimate connections, join us.

We found some other roles you might be interested in

What does Hinge’s relationship with Match Group mean?

In early 2019, Hinge became part of Match Group. Since then, Hinge’s executive team has continued to set our mission, vision, and the working norms that guide how we show up every day. While some corporate functions are supported at the Match Group level, working at Hinge is unique experience — shaped by our people, our values, and our product.

TL;DR: We get the best of both worlds! Hinge still operates like a small, mission-driven company, and we have the stability and resources of a company that’s stood the test of time.

I’ve never used Hinge before. Am I still a fit for this role?

Of course! Having used Hinge or any other dating app is definitely not a requirement. That being said, we are looking for team members who genuinely believe our product can and will help people all over the world connect. Our team is passionate about the dating industry and we hope you’ll be passionate about it too!

What requirements are there for in-office and hybrid roles?

Hybrid roles at Hinge are based in NYC and require three days per week in our beautiful Meatpacking District office. We believe there’s real value in in-person collaboration and have designed our hybrid model to balance focused work with meaningful time together.

Our office is a space people genuinely enjoy spending time in — beautiful working areas, lots of plants, plenty of food and snacks, and yes, dog friendly.

What can I expect from Hinge’s culture?

Relationships are at the core of everything we do.

And not just the romantic kind. We can’t accomplish really hard things alone—so we make great relationships the foundation of our teamwork.

We believe our three core values. Authenticity, Courage, and Empathy are what it takes to build those great relationships.

How many people currently work at Hinge?

We are growing each week, but last time we checked, more than 320 talented and beautiful souls are a part of the Hinge team across all of our departments.

How does compensation work?

Paying our people fairly and equitably is really important to us! We offer packages with three types of compensation depending on role type and level. Most compensation packages at Hinge consist of base salary, annual bonus target percentage and equity in the form of MTCH stock.