Senior UX Program Manager, WW Prime - Design

Amazon; Seattle (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior UX Program Manager to lead the development of a robust design system for their Prime program. In this pivotal role, you will enhance user experiences by creating and scaling a design library, while ensuring consistent delivery across teams. Your expertise in design, data analysis, and stakeholder engagement will drive the success of this innovative project. Join a dynamic team that thrives on customer obsession and is committed to shaping the future of eCommerce. If you are passionate about design and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 6+ years of design experience with a strong online portfolio.
• Ability to analyze data and translate business needs into solutions.

Responsibilities

• Lead the creation and scaling of design systems and libraries.
• Collaborate with cross-functional teams to refine design strategies.

Skills

Design Experience

Data Analysis

User Experience Design

Stakeholder Management

Education

Bachelor's Degree in Design or related field

Tools

Project Management Tools

Agile Methodologies

Job description

Senior UX Program Manager, WW Prime - Design

Job ID: 2801718 | Amazon.com Services LLC

As a Senior UX Program Manager for WW Prime, your primary focus will be on leading the creation and scaling of our design system and design library. You will be responsible for ensuring consistent, high-quality design delivery across the organization by establishing and maintaining a robust design infrastructure.

Your key responsibilities will include defining the program, strategy, and success metrics for our design system and library. This will involve building the foundational structure, including the business case, prioritization alignment, team engagement, governance, and communication processes. Your goal will be to create a seamless, efficient, and scalable design ecosystem that empowers our designers, researchers, content strategists, and UX engineers to deliver exceptional user experiences.

To achieve this, you will need to implement streamlined processes and workflows to improve team execution and delivery. This may include resolving resourcing gaps, anticipating and addressing bottlenecks, and collaborating with stakeholders to develop ongoing improvements. You will also be responsible for coordinating with the design, product, and technology teams to ensure the design system and library are aligned with their needs and are driving successful program delivery and outcomes.

By taking a system-thinking approach, you will analyze issues and implement holistic solutions, ensuring that the linkages between structure, people, process, and technology are optimized.

Key Job Responsibilities

1. Establish a comprehensive program to build and scale our design system and library.
2. Engage with cross-functional partners to understand their needs and pain points, and use this feedback to refine the design system and library strategy.
3. Develop a detailed roadmap for scaling the design system and library, including specific goals, milestones, and success metrics.
4. Explore opportunities to leverage automation and technology to streamline the creation, maintenance, and distribution of design assets.
5. Identify and document best practices for design system governance and maintenance that can be shared and replicated across the organization.
6. Partner with UX and Engineering to ensure the design system and library infrastructure is secure, scalable, and aligned with industry best practices.

About the Team

Amazon Prime is an integral part of Amazon. The Amazon Prime Program has over 200+ million members, is present in 25+ countries and ever-expanding, making it one of the best membership programs that customers trust. Our teams of business and technology professionals are relentlessly customer obsessive and dedicated to imagining a bold future of eCommerce.

BASIC QUALIFICATIONS

1. 6+ years of design experience.
2. Have an available online portfolio.
3. Experience understanding needs of business and end customers and translating them into right solutions.
4. Experience gathering and analyzing large amounts of data and delivering continuous business improvements.

PREFERRED QUALIFICATIONS

1. Knowledge of project management tools and methodologies (agile to waterfall).
2. Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans, and stakeholder management.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.