Senior UX Principal - Enterprise Team

The Home Depot; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

The Home Depot is seeking a Senior Principal of User Experience to lead cross-domain UX strategy and delivery. You will guide researchers, designers, and strategists to shape end-to-end experiences that align user needs with business goals and retail strategy.

You will drive innovation by championing customer insights, mentoring leaders, and coordinating with product and engineering teams to elevate usability and impact across multiple product domains.

Qualifications

• 10+ years of experience in UX or related product roles.
• Experience with agile software development teams.
• Strong interpersonal and collaboration skills.

Responsibilities

• Lead UX delivery and artifact creation across multiple domains; drive consistency in UX outputs.
• Mentor principals and align resources to product teams; attract and develop top talent.
• Drive UX strategy, aligning customer insights with business OKRs across end-to-end experiences.

Skills

10+ years of UX experience

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Position Purpose:

At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a leader of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and drive strategic direction.
You are an out of the box thinker with a desire to solve interesting and complex user and customer problems. Whether it's using design thinking techniques to drive ideation and alignment or developing new UX frameworks for scalable use, you can empower and activate the right ideas and people towards solving a problem. You recognize the value of well‑crafted design along with the value of imagination and play in building great products within a business environment.
With passion for customer and user experience excellence, you can craft end‑to‑end experiences to enact cutting‑edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers and innovative advantage for the company. You have solid awareness of research and design best practices and know that research is the foundation towards good design.
You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.
The User Experience Senior Principal is responsible for strategic UX activities connecting customer/associate experiences. They will be focused on the largest problems across domains. They can take on various ways of leading as needed (e.g. strategist, service designer, information architect, creative director, or big project team lead).
The User Experience Senior Principal will operate autonomously in their role. They will proactively identify insights and opportunities and drive consistency and standards. The role typically supports 4-6 product teams within a customer/associate experience segment. Can have 2-5 principals or individual contributors as direct reports. Typically reports to Technology Director or Sr. Director.

Key Responsibilities:

• 35% Delivery & Execution - Models & ensures consistency of deliverables across domains; Leads synthesis and facilitation activities; Delivers UX strategy artifacts. (e.g. experience maps, service blueprints, etc.)
• 20% People - Develops and mentors principals (and future principals) on strategy, planning and innovative practices; Helps UX leadership align resources to products based on skillset and product team needs; Attracts, retains, develops, and motivates top talent
• 45% Strategy & Planning - Partnering with Product, Development, other UX resources & business stakeholders across multiple domains; Drives UX practice across multiple domains; Drives vision & purpose: Combines user research with OGSMs or OKRs of partners to clearly articulate the vision of their experiences & drive alignment with partners in solutions across an end-to-end customer experience; Clearly communicates insights & opportunities & drives value across domains that gives insight into customer back approach

Direct Manager/Direct Reports:

• This position typically reports to Technology Director or Sr. Director
• Can have 2-5 principals or individual contributors as direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 8+ years of experience working with agile software development teams
• Strong interpersonal savvy

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 10

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Manages Complexity
• Plans and Aligns
• Develops Talent
• Manages Conflict