Senior UX Leader - Remote Strategy & AI-Driven Design

Ladders; United States; Remote; USD 156,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation/sick time/holidays

EAP mental health support

Work-from-home stipend

Professional development budget

Meal credit

Job summary

Ladders is seeking a Senior Manager, User Experience to lead a remote-first UX team and shape the customer-centric UX strategy for a leading Retail & Consumer Goods organization.

You will guide design standards, collaborate with researchers, marketing, merchandising, and IT, and present UX direction to executives. The role emphasizes scalable design and AI-enabled approaches to improve the customer experience.

Qualifications

• Bachelor's degree in Marketing or related field.
• 10+ years of UX leadership experience, including 2+ years managing designers.
• Proven experience using customer research to drive design decisions.
• Strong portfolio demonstrating end-to-end ownership of design processes.
• Experience presenting design strategy to executives.
• Fluency with modern design tools, with Figma required; analytics platform experience is a plus.
• E-commerce experience preferred; B2B experience is a bonus.
• Excellent communication skills for diverse stakeholders.

Responsibilities

• Lead, mentor, and grow a team of UX designers.
• Establish and enforce a research-informed design process.
• Partner with Customer Research to translate insights into design.
• Own UX best practices and design standards.
• Represent UX work to executive leadership.
• Collaborate with Marketing, Merchandising, and IT teams.
• Build a framework for prioritizing UX initiatives based on impact.
• Champion integration of AI tools within the UX team.

Skills

UX leadership

Customer research driven design

Executive presentation

Design process ownership

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

Tools

Figma

Job description

Ladders is seeking a Senior Manager, User Experience to lead a remote-first UX team and shape the customer-centric UX strategy for a leading Retail & Consumer Goods organization.

You will guide design standards, collaborate with researchers, marketing, merchandising, and IT, and present UX direction to executives. The role emphasizes scalable design and AI-enabled approaches to improve the customer experience.