Senior Manager of UX Design

Ladders; United States; Remote; USD 156,000 - 195,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with company match

Paid vacation and holidays

Life insurance and long-term-disabil

FSA options

Professional development budget

Food delivery credit

Work-from-home stipend and equipment

Employee recognition programs

Job summary

Ladders is seeking a Senior Manager of UX Design to shape the user experience strategy for a customer-facing e-commerce environment, with emphasis on conversion, accessibility, and information architecture. Remote work option offered.

You will lead a team of designers and partner with research, marketing, merchandising, and IT to translate customer insights into practical design solutions. Strong executive communication and prioritization are essential for driving business outcomes.

Qualifications

• 10+ years of UX leadership experience, including 2+ years managing designers.
• Experience designing direct-to-consumer e-commerce interfaces with a focus on conversion metrics.
• Track record of leveraging customer research for design decisions.
• Strong portfolio demonstrating end-to-end UX process with measurable outcomes.
• Experience presenting to and defending work with executive stakeholders.

Responsibilities

• Lead and mentor a team of UX designers to ensure high standards of design consistency
• Establish a research-informed design process grounded in customer insights
• Partner with Customer Research to translate findings into actionable design guidance
• Own UX best practices across the organization, including accessibility and information architecture
• Represent UX strategy and rationale to senior leadership, focusing on business outcomes
• Collaborate with Marketing, Merchandising, and IT to align design solutions with overarching strategies
• Develop a framework to prioritize UX projects based on customer impact and business value
• Champion the use of AI tools to improve UX workflows and innovation

Skills

UX leadership

Executive communication

Customer research integration

Portfolio-driven design

AI-enabled workflows

Education

Bachelor's degree in Marketing or related field

Tools

Figma

Job description

For our client, we are seeking a Senior Manager of UX Design to join the team of a leader in the Retail & Consumer Goods space.

This role will shape the user experience strategy for a customer-facing e-commerce environment, with a strong emphasis on conversion, accessibility, and information architecture. You will lead a team of designers while partnering closely with research, marketing, merchandising, and IT to turn customer insights into practical design solutions. The position also calls for clear executive communication, strong prioritization of UX initiatives, and the use of modern tools and AI-enabled workflows to improve design efficiency and innovation.

Location: Remote

Compensation: $156,088 – $195,110 annually

Responsibilities

• Lead and mentor a team of UX designers to ensure high standards of design consistency
• Establish a research-informed design process that grounds decisions in customer insights
• Partner with Customer Research to translate findings into actionable design guidance
• Own UX best practices across the organization, including accessibility and information architecture
• Represent UX strategy and rationale to senior leadership, focusing on business outcomes
• Collaborate with Marketing, Merchandising, and IT to align design solutions with overarching strategies
• Develop a framework to prioritize UX projects based on customer impact and business value
• Champion the use of AI tools to improve UX workflows and innovation

Qualifications

• Bachelor's degree in Marketing or a related field
• 10+ years of UX leadership experience, including 2+ years managing designers
• Experience designing direct-to-consumer e-commerce interfaces with a focus on conversion metrics
• Track record of leveraging customer research for design decisions
• Strong portfolio demonstrating end-to-end UX process with measurable outcomes
• Experience presenting to and defending work with executive stakeholders
• Fluency with modern design tools like Figma

Benefits

• Comprehensive medical, dental, and vision insurance options
• 401(k) plan with up to 4% company match
• Paid vacation, sick time, and holidays
• Company-paid life insurance and long-term disability
• Flexible Spending Account (FSA) options
• Annual professional development budget of $750
• $25 monthly food delivery credit
• Generosity initiatives to support community engagement
• Work-from-home stipends and provided equipment
• Employee recognition programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.