Senior Manager, User Experience

Ladders; United States; Remote; USD 156,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation/sick time/holidays

EAP mental health support

Work-from-home stipend

Professional development budget

Meal credit

Job summary

Ladders is seeking a Senior Manager, User Experience to lead a remote-first UX team and shape the customer-centric UX strategy for a leading Retail & Consumer Goods organization.

You will guide design standards, collaborate with researchers, marketing, merchandising, and IT, and present UX direction to executives. The role emphasizes scalable design and AI-enabled approaches to improve the customer experience.

Qualifications

• Bachelor's degree in Marketing or related field.
• 10+ years of UX leadership experience, including 2+ years managing designers.
• Proven experience using customer research to drive design decisions.
• Strong portfolio demonstrating end-to-end ownership of design processes.
• Experience presenting design strategy to executives.
• Fluency with modern design tools, with Figma required; analytics platform experience is a plus.
• E-commerce experience preferred; B2B experience is a bonus.
• Excellent communication skills for diverse stakeholders.

Responsibilities

• Lead, mentor, and grow a team of UX designers.
• Establish and enforce a research-informed design process.
• Partner with Customer Research to translate insights into design.
• Own UX best practices and design standards.
• Represent UX work to executive leadership.
• Collaborate with Marketing, Merchandising, and IT teams.
• Build a framework for prioritizing UX initiatives based on impact.
• Champion integration of AI tools within the UX team.

Skills

UX leadership

Customer research driven design

Executive presentation

Design process ownership

Cross-functional collaboration

Education

Bachelor's degree in Marketing or related field

Tools

Figma

Job description

For our client, we are seeking a Senior Manager, User Experience to join the team of a leader in the Retail & Consumer Goods space.

This role will shape the user experience strategy for a remote-first retail business, ensuring design decisions are grounded in customer insight and aligned with business priorities.

You will lead a team of designers, partner closely with research, marketing, merchandising, and IT stakeholders, and influence executive leadership on UX direction and investment.

The position is focused on building scalable design standards, prioritizing high-impact initiatives, and applying modern tools and AI-enabled approaches to improve the customer experience.

Location: Remote

Compensation: $156,088 – $195,110 annually

Responsibilities

• Lead, mentor, and grow a team of UX designers
• Establish and enforce a research-informed design process
• Partner with Customer Research to translate insights into design
• Own UX best practices and design standards
• Represent UX work to executive leadership
• Collaborate with Marketing, Merchandising, and IT teams
• Build a framework for prioritizing UX initiatives based on impact
• Champion integration of AI tools within the UX team

Qualifications

• Bachelor's degree in Marketing or a related field
• 10+ years of UX leadership experience, including 2+ years managing designers
• Proven experience using customer research to drive design decisions
• Strong portfolio demonstrating end-to-end ownership of design processes
• Experience presenting design strategy to executives
• Fluency with modern design tools, with Figma required; analytics platform experience is a plus
• E-commerce experience preferred; B2B experience is a bonus
• Excellent communication skills for diverse stakeholders

Benefits

• Comprehensive medical, dental, vision, and life insurance
• 401(k) with up to 4% company match
• Paid vacation, sick time, and holidays
• Confidential mental health and financial support through an EAP
• Company-provided equipment and a work-from-home stipend
• $750 annual professional development budget
• $25 monthly meal credit
• Company awards and recognition program
• Ownership for All program that shares company growth benefits
• Flex-time policy promoting work-life balance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.