Senior UX Designer for Public Service Innovation

Interclypse, Inc.; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401K match

Parental Leave

Education support

Life Insurance

Job summary

Interclypse, Inc. is seeking a Senior UX/Service Designer to advance Maryland state services. You will lead user-centered design initiatives, mentor teams, and shape end-to-end experiences for state customers through research, prototyping, and measurable improvements.

Requirements include a Bachelor's degree and 5+ years in UX and service design, with onsite opportunities across Maryland and a strong growth-focused culture.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
• 5 years experience in user experience and service design

Responsibilities

• Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Education

Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees

Job description

Interclypse, Inc. is seeking a Senior UX/Service Designer to advance Maryland state services. You will lead user-centered design initiatives, mentor teams, and shape end-to-end experiences for state customers through research, prototyping, and measurable improvements.

Requirements include a Bachelor's degree and 5+ years in UX and service design, with onsite opportunities across Maryland and a strong growth-focused culture.