User Experience Designer/Service Designer (Senior)

Interclypse, Inc.; Annapolis (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan (401K)

PTO

Parental Leave

Life Insurance

Disability Insurance

Educational support

Company apparel

Social events

Job summary

Interclypse, Inc. is a Maryland-based employer seeking a user experience and service design professional to improve end-to-end experiences for state services. The role emphasizes collaboration with designers, researchers, content strategists and technical teams on state projects.

Responsibilities include championing user needs, running workshops and translating insights into personas, journey maps, wireframes and prototypes, with a focus on measurable outcomes and user-centric change.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
• 5 years experience in user experience and service design
• Experience planning and facilitating workshops, meetings and/or other interactive sessions to gather feedback and insight from key customers and stakeholders

Responsibilities

• Bring best practices in human centered design to support state initiatives and holistically improve users’ end-to-end experiences
• Champion user needs and guide designers, researchers, content strategists and technical teams on projects with state agencies
• Engage with stakeholders to build customer understanding, solve problems, and empower teams to develop metrics and measure results
• Communicate user research findings through artefacts such as personas, journey maps, wireframes and prototypes

Skills

User experience

Service design

Education

Bachelor’s degree in CS/CE/IS

Job description

Description

Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of redefining excellence. At Interclypse, you will find more than a career – you will discover a vibrant ecosystem where your talents are celebrated, your ideas are embraced, and your potential is achieved. Every Interclypse team member can benefit based on their efforts and collectively benefit through the overall company’s success. Join our mission to positively impact society, community, industry, and individuals by always “Doing What is Right”. Together, let's pioneer a future where greatness is achieved and exceeded.

To actualize this vision, Interclypse employs a growth mindset culture that empowers employees to rise in their careers by providing them with tools, mentorship, and a supportive environment to ensure long-term success.

Interclypse is supporting several Maryland state agencies in the modernization and sustainment of critical systems. This exciting opportunity provides candidates with the ability to contribute to the long-term health and success of the state while continuing to learn and grow professionally within Interclypse’s growth mindset culture.

All positions are required to be onsite at various locations in Maryland.

Responsibilities

Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Requirements

Required Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
• 5 years experience in user experience and service design

Preferred Qualifications

• Experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program

Why You Will Love Interclypse

• You want to work for an adaptive company that moves at your speed.
• You want a healthy work-life balance.
• You want to work with a passionate team on an important mission.
• You want to work for an organization that values and appreciates you.
• You want to work for an organization that invests in your growth.
• You want the option for career mentorship, both in technology and in business.
• You value a company with a strong culture of growth and support.

Employee Impact Program

Every employee has the opportunity to be rewarded for the contributions they can make toward the long-term health of the company, our customers, and employees. This program in combination with our comprehensive benefits, time off and leave programs allow you to design a career and compensation program that enables unmatched flexibility while ensuring company, customer, and employee health and prosperity.

Benefits

• Personal Time Off (PTO) for vacations, holidays, illnesses
• Parental Leave
• Bereavement Leave
• Jury Duty Leave
• Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
• Financial education and planning support
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account (HSA)Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Disability: Short-term and long-term disability coverage
• Educational support
• Company apparel
• Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
• Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection

EOE AA M/F/Vet/Disability:

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The base salary range provided is not adjusted for geographic differences associated with where the work is being performed. Actual salaries will vary depending on factors including but not limited to location, candidate’s experience and education/training, internal peer equity, and market and business consideration.