Senior UX Designer

Cleo (India); San Francisco (CA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Salary range 140k-160k USD

Healthcare coverage

Dental & Vision

Flexible PTO

401k match

Parental Leave

Professional growth opportunities

Vibrant work environment

Job summary

Cleo is seeking an AI-native Senior UX Designer to shape enterprise software in an AI-first world. You will translate complex supply-chain challenges into intuitive experiences, partnering closely with Product, Engineering, and Data/AI teams to surface intelligent capabilities in scalable workflows.

You will help evolve how UX is practiced in an AI-centered product development lifecycle and drive outcomes across business units.

Qualifications

• 5+ years designing complex, data-rich enterprise applications.
• Experience designing adaptive AI-infused experiences balancing guidance, automation, and user control.
• Strong systems thinking and collaboration across product, engineering and design.
• Ability to navigate ambiguity and translate problems into actionable design strategies.
• Portfolio showing end-to-end product thinking from framing to shipped outcomes.

Responsibilities

• Define experience strategy across key platform areas, surfacing AI-driven capabilities.
• Lead problem framing and user insight development for complex supply chain workflows.
• Translate ambiguity into clear direction using fidelity from concepts to high-fidelity UI.
• Design AI-centered experiences leveraging recommendations, automation, and conversational interfaces.
• Collaborate with engineering to ensure high-quality implementation in iterative environments.

Skills

UX design

AI fluency

Systems thinking

Cross-functional collaboration

Communication

Job description

We are seeking an AI-native Senior UX Designer to help shape the future of enterprise software in an AI-firstworld. This role is for designers who are driven to deeply understand users and translate complex supplychain challenges into intuitive, elegant experiences. You will join a team redefining how products areconceived, designed, and built — leveraging AI to accelerate insight, decision-making, and execution.This role sits at the intersection of enterprise UX, AI-enabled workflows, systems thinking, and businessoutcomes. You will help define how intelligent capabilities are surfaced inside complex operational workflowswhile also evolving how UX itself is practiced in an AI-centered product development lifecycle. You will workclosely with Product Management, Engineering, Architecture, Data/AI teams, and executive stakeholders todesign scalable, trustworthy, and high-impact experiences for some of the world’s most complex supplychain environments.

Essential Duties & Responsibilities

• Partner with Product Management and Architecture to define experience strategy across key platform
  areas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced and
  experienced.
• Lead problem framing and user insight development for complex supply chain workflows, leveraging a
  mix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities.
• Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts to
  information architecture, wireframes, prototypes, interaction models, design specifications, and
  polished high-fidelity UI designs.
• Design AI-centered user experiences that leverage recommendation systems, intelligent automation,
  conversational interfaces, predictive intelligence, decision-support workflows, and agentic interaction
  models.
• Use AI-assisted workflows throughout the UX process — including research synthesis, ideation,
  prototyping, content generation, design exploration, usability analysis, and documentation
  acceleration.
• Drive continuous validation and learning, combining qualitative and quantitative methods to evaluate
  experience effectiveness and inform product decisions.
• Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in real
  time, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, and
  polish.
• Act as a strong UX voice in cross-functional decision-making, advocating for user and business
  outcomes while helping teams navigate complexity and ambiguity.
• Shape and scale design systems and interaction patterns that support consistency while enabling
  innovation — particularly for AI-driven and data-rich experiences.
• Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking,
  and the role of UX in an AI-centered product development lifecycle.

AI Fluency Competencies

• Demonstrates advanced AI-enabled design workflows that materially improve speed, quality, insight generation, and collaboration effectiveness
• Can define scalable UX patterns for AI-native enterprise experiences balancing intelligence, trust, explainability, and user control
• Operates with expert-level discernment. Establishes best practices and governance for responsible AI-assisted UX work
• Connects AI capabilities to measurable operational outcomes without over-designing or over-promising AI functionality
• Creates highly trusted AI experiences that improve decision-making while preserving transparency and accountability

Prerequisites

• 5+ years designing complex, data-rich enterprise applications, with a track record of simplifying
  challenging workflows into intuitive, high-impact experiences.
• Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation,
  conversational workflows, and decision-support capabilities while preserving usability, explainability,
  user agency, and operational trust.
• Strong demonstrated curiosity, strategic thinking, and learning
  agility are valued where direct experience may be limited.
• Experience leading UX for meaningful product areas or initiatives, influencing direction across product,
  engineering, and design.
• Portfolio demonstrating end-to-point product thinking — from problem framing and user insight through
  to shipped outcomes.
• Strong systems thinking, with the ability to understand and design within complex technical domains
  (e.g., integrations, data platforms, supply chain systems).
• Ability to navigate ambiguity and define clear experience direction, translating loosely defined
  problems into actionable design strategies.
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• Experience integrating user research and product data into decisions, combining qualitative and
  quantitative inputs to drive outcomes.
• Deep collaboration with engineering teams, influencing trade-offs and ensuring high-quality
  implementation in iterative environments.
• Strong communication and influencing skills, with the ability to articulate rationale and align cross-
  functional stakeholders.
• High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness,
  usability, and visual quality.

A few things we offer

• Compensation: $140,000 to $160,000 + Bonus Opportunity
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [e-mail].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.