Product Manager New Remote - USA

Cleo; United States; A distancia; USD 130.000 - 150.000; Jornada completa

Descripción de la vacante

Cleo is seeking a Senior Product Manager to own a core part of our supply chain orchestration product. You will drive discovery through delivery, working with engineering and data scientists to apply AI where it adds measurable value.

You will partner with cross-functional teams to shape a product that improves order cycle time, on-time delivery, and partner onboarding, while communicating strategy to executives and customers.

Formación

• 5+ years of product management, enterprise or B2B SaaS ownership end-to-end.
• Experience with supply chain workflows (order-to-cash, fulfillment, shipping, trading partner integration).
• Proven track record taking products from discovery to launch with measurable results.
• Strong technical fluency to discuss APIs, data models, and SaaS architecture with engineers.
• Understanding of modern AI (LLMs/agent-based workflows) and fit-for-purpose evaluations.

Responsabilidades

• Own the product strategy and roadmap for supply chain orchestration.
• Develop understanding of order-to-cash, fulfillment, shipping, and partner collaboration workflows.
• Run discovery with operations and translate gaps into scalable capabilities.
• Define outcomes to improve like order cycle time and on-time delivery.
• Collaborate with Sales, CS, Services, and Marketing to validate demand and drive adoption.
• Define workflows across ERP, WMS, TMS, and partner systems including APIs and EDI.
• Work with engineering on data models, observability, security, and tradeoffs.
• Turn strategy into requirements and lead build/buy/partner decisions.

Conocimientos

Product management

Supply chain workflows

Technical fluency

AI concepts (LLMs, agent-based workf.)

Executive communication

Prioritization & decision making

Educación

Bachelor's degree in engineering, CS, supply chain, business or related field

ASCM/APICS certification (CSCP/CPIM/CLTD)

Herramientas

SAP

Oracle

NetSuite

Microsoft Dynamics

EDI standards (X12, EDIFACT)

iPaaS

Descripción del empleo

We're hiring a Senior Product Manager to own a core part of our supply chain orchestration product. You'll work with customers whose operations depend on orders, shipments, and partner transactions moving correctly across companies and systems. Your job is to find where those workflows break down, decide what to build, and deliver products that measurably improve how our customers operate.

This is a senior, individual-contributor role. You'll own a product area from discovery through adoption, make prioritization calls across customer, platform, and commercial needs, and bring roadmap decisions and results to executive leadership. You'll go deep on technical details with engineering, and you'll apply AI where it clearly helps: diagnosing exceptions, guiding resolution, and removing manual work.

You'll work with Engineering, UX, Architecture, and Data Scientist in product development, and with Sales, Customer Success, Services, and Marketing to bring products to market.

What You Will Be Doing

• Own the product strategy and roadmap for supply chain orchestration, prioritizing by customer problem, business value, and fit with the platform.
• Develop a deep understanding of workflows such as order-to-cash, order fulfillment, shipment execution, and supplier and customer collaboration, including the exceptions that occur across organizational boundaries.
• Run discovery with operations users and business leaders. Turn workflow gaps into scalable product capabilities, and separate reusable opportunities from customer-specific customization.
• Define and track the outcomes your product should improve, such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time.
• Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches around customer value, enable field teams, and drive adoption after release.
• Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events.
• Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs.
• Turn strategy into clear requirements, prototypes, acceptance criteria, and phased releases, and lead build, buy, or partner decisions.

Apply AI where it creates measurable value

• Identify and prioritize AI use cases, such as exception diagnosis, guided resolution, and workflow automation, based on customer value, feasibility, and data readiness.
• With engineering, define how each AI capability will be evaluated and when a person needs to review or approve its actions. Measure task success, reliability, adoption, cost, and business impact.

Your Qualifications

Required

• 5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end to end.
• Supply chain expertise in workflows such as order-to-cash, fulfillment, shipment execution, or trading partner collaboration, gained in product, consulting, or operations roles. You understand the users, the exceptions, and the metrics.
• A track record of taking products from discovery through launch and adoption, with measurable business results.
• Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture. You can discuss tradeoffs with engineers in depth.
• Practical understanding of what modern AI, including LLMs and agent-based workflows, can and can't do, and the ability to define fit-for-purpose evaluations with technical partners.
• Sound judgment on priorities, the ability to influence without authority, and a record of presenting decisions and results to executives.
• Clear writing and communication, including explaining technical and AI concepts to business audiences.
• Bachelor's degree in engineering, computer science, supply chain, business, or a related field, or equivalent practical experience.

Preferred

• Experience serving manufacturing, distribution, retail, or 3PL/logistics customers.
• Working knowledge of EDI standards (X12, EDIFACT) and common ERP, WMS, or TMS platforms (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Experience with B2B integration, iPaaS, or supply chain execution software.
• Has shipped at least one AI-enabled capability, such as LLM-based features, agentic workflows, or human-in-the-loop automation.
• Familiarity with responsible AI practices that matter to enterprise customers, such as auditability, explainability, and human approval controls.
• ASCM/APICS certification (CSCP, CPIM, or CLTD).

Travel

• 10–15% travel to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions.

Why Join Us

• Shape the AI strategy and roadmap of a fast-growing company at a defining moment in the AI industry.
• High-visibility role with direct exposure to executive leadership and top customers.
• Work with a talented, cross-functional team of engineers, data scientists, and designers building the future of intelligent software.
• $130,000 to $150,000 base salary + annual bonus opportunity

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [e-mail].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.