Senior UX Design Manager — Global Member Experience Leader

Aquent; Bentonville (AR); On-site; USD 140,000 - 190,000; Full time

Job summary

Aquent in Bentonville, AR is seeking a visionary design leader to shape the future of customer and member experiences. Lead a talented UX design team, driving strategy and execution across digital and in-store journeys, defining the benchmark for user experience in a customer-centric environment.

You will collaborate with Product, Engineering, Research, Marketing, and Analytics to translate insights into opportunities and guide motion design, storytelling, and AI-enhanced design.

Qualifications

• 7-10 years of experience designing and delivering consumer-facing digital products.
• 2-3 years of experience leading and managing UX designers.
• Portfolio showcasing shipped customer or member experiences with craft in interaction design, prototyping, motion, and storytelling.
• Hands-on experience using AI tools in your work with concrete examples.
• Experience in membership, subscriptions, loyalty, or consumer growth.
• Commitment to accessible, inclusive experiences across digital and physical contexts.

Responsibilities

• Define the experience vision and design strategy across the customer lifecycle.
• Connect digital and physical touchpoints for consistent value.
• Translate insights into design opportunities to boost UX and business performance.
• Collaborate with Product, Engineering, Research, Marketing, and Analytics.
• Set high standards for customer- and member-facing experiences from concept to shipped products.
• Provide guidance in interaction design, visual design, motion, and storytelling.

Skills

UX leadership

Team management

Prototyping & storytelling

Motion design

AI in design

Job description

Aquent in Bentonville, AR is seeking a visionary design leader to shape the future of customer and member experiences. Lead a talented UX design team, driving strategy and execution across digital and in-store journeys, defining the benchmark for user experience in a customer-centric environment.

You will collaborate with Product, Engineering, Research, Marketing, and Analytics to translate insights into opportunities and guide motion design, storytelling, and AI-enhanced design.