Senior UX Design Manager

Aquent; Bentonville (AR); On-site; USD 140,000 - 190,000; Full time

Job summary

Aquent in Bentonville, AR is seeking a visionary design leader to shape the future of customer and member experiences. Lead a talented UX design team, driving strategy and execution across digital and in-store journeys, defining the benchmark for user experience in a customer-centric environment.

You will collaborate with Product, Engineering, Research, Marketing, and Analytics to translate insights into opportunities and guide motion design, storytelling, and AI-enhanced design.

Qualifications

• 7-10 years of experience designing and delivering consumer-facing digital products.
• 2-3 years of experience leading and managing UX designers.
• Portfolio showcasing shipped customer or member experiences with craft in interaction design, prototyping, motion, and storytelling.
• Hands-on experience using AI tools in your work with concrete examples.
• Experience in membership, subscriptions, loyalty, or consumer growth.
• Commitment to accessible, inclusive experiences across digital and physical contexts.

Responsibilities

• Define the experience vision and design strategy across the customer lifecycle.
• Connect digital and physical touchpoints for consistent value.
• Translate insights into design opportunities to boost UX and business performance.
• Collaborate with Product, Engineering, Research, Marketing, and Analytics.
• Set high standards for customer- and member-facing experiences from concept to shipped products.
• Provide guidance in interaction design, visual design, motion, and storytelling.

Skills

UX leadership

Team management

Prototyping & storytelling

Motion design

AI in design

Job description

**MUST BE WILLING TO RELOCATE TO BENTONVILLE, AR**

Are you a visionary design leader ready to shape the future of customer and member experiences? We are seeking an exceptional individual to lead a talented team of UX designers, driving the strategy and execution for how customers discover, engage with, and build lasting relationships with membership programs. This is an unparalleled opportunity to make a profound impact on a global scale, influencing both digital and in-store journeys and defining the benchmark for user experience in a dynamic, customer-centric environment.

What You’ll Do

• Define the experience vision and design strategy across the entire customer lifecycle, including acquisition, enrollment, onboarding, benefit discovery, engagement, renewal, and retention.
• Connect digital and physical touchpoints to ensure customers and members experience clear, consistent value across all interactions.
• Translate customer insights, business priorities, and behavioral data into actionable design opportunities that enhance both the user experience and business performance.
• Collaborate closely with Product, Engineering, Research, Marketing, and Analytics partners to influence roadmaps and deliver cohesive, integrated experiences.
• Set and maintain a high standard for customer- and member-facing experiences, guiding the team from early concepts through to shipped products.
• Provide expert guidance in interaction design, visual design, motion, prototyping, and compelling storytelling.
• Utilize motion design purposefully to explain transitions, guide attention, provide feedback, and create moments of delight.
• Develop clear narratives, storyboards, and realistic prototypes to make complex ideas tangible and foster alignment across teams.
• Partner with Engineering during implementation to ensure interaction behavior, visual details, accessibility, and performance meet intended design standards.
• Explore and apply AI to improve the speed, breadth, and quality of design approaches, integrating it across discovery, synthesis, concept exploration, content development, prototyping, critique, and engineering collaboration.
• Combine AI-assisted design and coding tools to create realistic, interactive prototypes and expand exploration possibilities earlier in the design process.
• Evaluate AI outputs with critical care, checking accuracy, challenging assumptions, identifying bias, and validating ideas with customers and members.

Must-Have Qualifications

• 7-10 years of experience designing and delivering consumer-facing digital products.
• Minimum 2-3 years of experience leading and managing UX designers.
• A portfolio showcasing shipped customer or member experiences with strong craft in interaction design, prototyping, motion, and storytelling.
• Hands-on experience using AI tools in your work, with concrete examples of their impact on your process or outcomes.
• Experience in membership, subscriptions, loyalty, or consumer growth, demonstrating an understanding of design’s contribution to measurable outcomes.
• A commitment to creating accessible, inclusive experiences across both digital and physical contexts.

Please include work that clearly demonstrates your personal contributions, how you led and mentored a design team, and the quality of the final customer experience. Be prepared to discuss your use of AI in the design process, how motion and storytelling enhanced the experience, and how you assessed customer, member, and business impact. Work from non-traditional or team-based contexts is welcome, and you may redact confidential details as necessary.