Senior UX Design Lead | Hybrid & Global Impact

The Institute of Internal Auditors; Orlando (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The Institute of Internal Auditors (IIA) is seeking a Senior Manager UX Designer to shape digital experiences across our ecosystem, including website, member portal, learning platforms, and event experiences.

You will lead UX initiatives, conduct research, create scalable design systems, and collaborate with Product Management, Engineering, Marketing, and Content teams to deliver accessible, engaging interfaces.

Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or a related field; equivalent experience will be considered.
• 5+ years of professional UX design experience spanning UX research, interaction design, information architecture, prototyping, and UI design.
• Expert proficiency with Figma and experience developing wireframes, prototypes, and design systems.
• Strong knowledge of user-centered design methodologies, usability testing, accessibility standards (WCAG), and responsive design.
• Experience collaborating with software development teams in Agile environments and delivering implementation-ready design specifications.
• Excellent communication, presentation, stakeholder management, and problem-solving skills.
• Experience building or contributing to enterprise design systems and reusable component libraries.
• Familiarity with analytics and user research tools such as Google Analytics, Hotjar, Maze, or similar platforms.
• Experience designing digital experiences for membership organizations, SaaS, education, enterprise applications, or professional services organizations.
• Working knowledge of HTML/CSS and front-end development principles.

Responsibilities

• Lead user research, usability testing, and customer journey mapping to understand member and prospect needs across the IIA's digital platforms.
• Translate research findings into actionable insights, personas, and design recommendations that improve the user experience.
• Partner with stakeholders to prioritize user needs and influence product decisions through evidence-based design.
• Design intuitive user flows, information architecture, wireframes, prototypes, and high-fidelity interfaces that improve usability and accessibility.
• Create scalable, accessible designs using Figma while contributing to the organization's design system and component library.
• Deliver implementation-ready design specifications and collaborate with developers through QA to ensure design quality.
• Partner with Product Management, Engineering, Marketing, and Content teams throughout the design and development lifecycle.
• Present UX concepts, prototypes, and recommendations to stakeholders and incorporate feedback into iterative design solutions.
• Balance user needs, business objectives, and technical feasibility to deliver exceptional digital experiences.

Skills

UX research

Interaction design

Information architecture

Prototyping

UI design

User-centered design

Agile collaboration

Communication

Problem solving

Education

Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or related field

Tools

Figma

Job description

The Institute of Internal Auditors (IIA) is seeking a Senior Manager UX Designer to shape digital experiences across our ecosystem, including website, member portal, learning platforms, and event experiences.

You will lead UX initiatives, conduct research, create scalable design systems, and collaborate with Product Management, Engineering, Marketing, and Content teams to deliver accessible, engaging interfaces.