Manager, UX Designer

The Institute of Internal Auditors; Orlando (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The Institute of Internal Auditors (IIA) is seeking a Senior Manager UX Designer to shape digital experiences across our ecosystem, including website, member portal, learning platforms, and event experiences.

You will lead UX initiatives, conduct research, create scalable design systems, and collaborate with Product Management, Engineering, Marketing, and Content teams to deliver accessible, engaging interfaces.

Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or a related field; equivalent experience will be considered.
• 5+ years of professional UX design experience spanning UX research, interaction design, information architecture, prototyping, and UI design.
• Expert proficiency with Figma and experience developing wireframes, prototypes, and design systems.
• Strong knowledge of user-centered design methodologies, usability testing, accessibility standards (WCAG), and responsive design.
• Experience collaborating with software development teams in Agile environments and delivering implementation-ready design specifications.
• Excellent communication, presentation, stakeholder management, and problem-solving skills.
• Experience building or contributing to enterprise design systems and reusable component libraries.
• Familiarity with analytics and user research tools such as Google Analytics, Hotjar, Maze, or similar platforms.
• Experience designing digital experiences for membership organizations, SaaS, education, enterprise applications, or professional services organizations.
• Working knowledge of HTML/CSS and front-end development principles.

Responsibilities

• Lead user research, usability testing, and customer journey mapping to understand member and prospect needs across the IIA's digital platforms.
• Translate research findings into actionable insights, personas, and design recommendations that improve the user experience.
• Partner with stakeholders to prioritize user needs and influence product decisions through evidence-based design.
• Design intuitive user flows, information architecture, wireframes, prototypes, and high-fidelity interfaces that improve usability and accessibility.
• Create scalable, accessible designs using Figma while contributing to the organization's design system and component library.
• Deliver implementation-ready design specifications and collaborate with developers through QA to ensure design quality.
• Partner with Product Management, Engineering, Marketing, and Content teams throughout the design and development lifecycle.
• Present UX concepts, prototypes, and recommendations to stakeholders and incorporate feedback into iterative design solutions.
• Balance user needs, business objectives, and technical feasibility to deliver exceptional digital experiences.

Skills

UX research

Interaction design

Information architecture

Prototyping

UI design

User-centered design

Agile collaboration

Communication

Problem solving

Education

Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or related field

Tools

Figma

Job description

Senior Manager UX Designer

Location: Lake Mary, FL (Hybrid)

Department: Brand & Digital Growth

Status: Full-Time | Exempt

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We are dedicated to advancing the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we provide a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We are dedicated to advancing the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we provide a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact.

Why Join The IIA?

• Make a global impact by advancing the internal audit profession.
• Work in a collaborative, values-driven culture.
• Be part of an organization that values innovation and continuous learning.
• Grow your career while contributing to meaningful work that strengthens organizations around the world.
• Join a team committed to integrity, accountability, and putting people first.

Position Summary

The Institute of Internal Auditors (IIA) is seeking a creative and user-centered Senior Manager UX Designer to shape the digital experiences that connect members, prospects, and stakeholders with the world's leading authority on internal auditing. In this role, you will lead user experience initiatives across the IIA's digital ecosystem, including our website, member portal, learning platforms, certification tools, and event experiences. You'll combine user research, interaction design, information architecture, and visual design to create intuitive, accessible, and engaging digital experiences that support our global mission. Working closely with Product Management, Marketing, Engineering, Content Strategy, and cross-functional stakeholders, you'll transform user insights into elegant, scalable solutions that improve usability, increase engagement, and elevate the overall digital experience.

Work Arrangement

This is a hybrid position based in Lake Mary, Florida, combining in-office collaboration with remote work.

What You'll Do

UX Research & Discovery

• Lead user research, usability testing, and customer journey mapping to understand member and prospect needs across the IIA's digital platforms.
• Translate research findings into actionable insights, personas, and design recommendations that improve the user experience.
• Partner with stakeholders to prioritize user needs and influence product decisions through evidence-based design.

Interaction Design & UI

• Design intuitive user flows, information architecture, wireframes, prototypes, and high-fidelity interfaces that improve usability and accessibility.
• Create scalable, accessible designs using Figma while contributing to the organization's design system and component library.
• Deliver implementation-ready design specifications and collaborate with developers through QA to ensure design quality.

Cross-Functional Collaboration

• Partner with Product Management, Engineering, Marketing, and Content teams throughout the design and development lifecycle.
• Present UX concepts, prototypes, and recommendations to stakeholders and incorporate feedback into iterative design solutions.
• Balance user needs, business objectives, and technical feasibility to deliver exceptional digital experiences.

Qualifications

Required Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, Digital Design, or a related field; equivalent experience will be considered.
• 5+ years of professional UX design experience spanning UX research, interaction design, information architecture, prototyping, and UI design.
• Expert proficiency with Figma and experience developing wireframes, prototypes, and design systems.
• Strong knowledge of user-centered design methodologies, usability testing, accessibility standards (WCAG), and responsive design.
• Experience collaborating with software development teams in Agile environments and delivering implementation-ready design specifications.
• Excellent communication, presentation, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Experience building or contributing to enterprise design systems and reusable component libraries.
• Familiarity with analytics and user research tools such as Google Analytics, Hotjar, Maze, or similar platforms.
• Experience designing digital experiences for membership organizations, SaaS, education, enterprise applications, or professional services organizations.
• Working knowledge of HTML/CSS and front-end development principles.

Equal Opportunity Employer

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.