Senior UX Content Designer, Google Shopping

Google; Mountain View (CA); On-site; USD 159,000 - 230,000; Full time

Job summary

Google Shopping is seeking a UX writer/content designer to advocate for Google design, shaping product experiences with useful, meaningful text across platforms and touchpoints. You’ll align voices across researchers, product managers, engineers, marketing and customer ops to create cohesive language and a unified voice.

You will develop scalable, user‑centric conversational strategies for GenAI experiences within Google's AI‑powered search, ensuring helpful and trustworthy interactions for

Qualifications

• Bachelor's degree or equivalent practical experience in relevant field.
• At least 6 years in conversation design for product or UX.
• At least 5 years in user-focused product writing and content design.
• Experience shaping content and tuning models with cross-disciplinary teams.
• Portfolio or work links must be provided in resume.

Responsibilities

• Identify opportunities for improvements to AI responses and drive solutions, including system instruction updates and evaluations.
• Define content and principles that guide and shape AI response strategies and experiences.
• Help scale framework resources to appropriate target audiences, manage your work, set direction, and communicate priorities in‑line with organizational goals.
• Influence UX and cross‑functional partnerships to align stakeholder expectations, drive understanding and alignment, and advocate for user‑focused content experiences.
• Advocate for Product Excellence for all users, such as localization and accessibility.

Skills

Conversation design

Content design

UX writing

Portfolio link

Education

Bachelor's degree or equivalent

Master's degree in Design/UX/CS

Tools

GenAI

Content strategy tools

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; New York, NY, USA.

Minimum qualifications

• Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, a related field, or equivalent practical experience.
• 6 years of conversation design experience in product design or UX design.
• 5 years of experience in user-focused product writing and content design.
• Experience in shaping content and tuning models for responses while collaborating with multi-disciplinary product teams.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications

• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working in a complex, cross-functional organization.
• 2 years of experience leading design projects.
• Experience including experience working within GenAI or software product spaces.
• Familiarity with training practices for language models, including exposure to developing high-quality model training examples.

About The Job

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

As a Content Designer on the Google Shopping team, you’ll drive model behavior design efforts to shape the future of our GenAI experiences. You will develop scalable frameworks, rubrics, and evaluation methods that ensure high-quality, trustworthy shopping responses. Your primary focus will be creating user‑centric conversational response strategies that prioritize helpfulness, using natural language to build meaningful interactions within our AI-powered search environment.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Identify opportunities for improvements to AI responses and drive solutions, including system instruction updates and evaluations.
• Define content and principles that guide and shape AI response strategies and experiences.
• Help scale framework resources to appropriate target audiences, manage your work, set direction, and communicate priorities in‑line with organizational goals.
• Influence UX and cross‑functional partnerships to align stakeholder expectations, drive understanding and alignment, and advocate for user‑focused content experiences.
• Advocate for Product Excellence for all users, such as localization and accessibility.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .