Senior UX Content Designer, Google Shopping

Google LLC; Mountain View, New York (CA, NY); On-site; USD 159,000 - 230,000; Full time

Job summary

Google Shopping is seeking a Senior UX Content Designer to craft clear, helpful product text and drive cohesive narratives across surfaces. You will shape model behavior for GenAI experiences and collaborate with cross-functional teams to ensure high-quality content strategies.

Your portfolio will demonstrate UX writing strength and content design, with emphasis on accessibility and localization for a global audience.

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• 6 years of conversation design experience in product or UX design.
• 5 years of user-focused product writing and content design.
• Experience shaping content and tuning models with cross-functional teams.
• Include a portfolio or links to your work in your resume.

Responsibilities

• Identify opportunities to improve AI responses and drive solutions.
• Define content and principles that guide AI response strategies.
• Scale resources, set direction, and communicate priorities.
• Influence UX partnerships to align stakeholders with user-focused content.
• Advocate for localization and accessibility in products.

Skills

Conversation design

UX writing

Content design

Model evaluation

Portfolio link

Education

Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent

Master's degree in Design, Human-Computer Interaction, Computer Science, or related field

Job description

Senior UX Content Designer, Google Shopping

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• Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, a related field, or equivalent practical experience.
• 6 years of conversation design experience in product design or UX design.
• 5 years of experience in user-focused product writing and content design.
• Experience in shaping content and tuning models for responses while collaborating with multi-disciplinary product teams.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working in a complex, cross-functional organization.
• 2 years of experience leading design projects.
• Experience including experience working within GenAI or software product spaces.
• Familiarity with training practices for language models, including exposure to developing high-quality model training examples.

About the job

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

As a Content Designer on the Google Shopping team, you’ll drive model behavior design efforts to shape the future of our GenAI experiences. You will develop scalable frameworks, rubrics, and evaluation methods that ensure high-quality, trustworthy shopping responses. Your primary focus will be creating user-centric conversational response strategies that prioritize helpfulness, using natural language to build meaningful interactions within our AI-powered search environment.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.

As a Content Designer on the Google Shopping team, you’ll drive model behavior design efforts to shape the future of our GenAI experiences. You will develop scalable frameworks, rubrics, and evaluation methods that ensure high-quality, trustworthy shopping responses. Your primary focus will be creating user-centric conversational response strategies that prioritize helpfulness, using natural language to build meaningful interactions within our AI-powered search environment.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google .

• Identify opportunities for improvements to AI responses and drive solutions, including system instruction updates and evaluations.
• Define content and principles that guide and shape AI response strategies and experiences.
• Help scale framework resources to appropriate target audiences, manage your work, set direction, and communicate priorities in-line with organizational goals.
• Influence UX and cross-functional partnerships to align stakeholder expectations, drive understanding and alignment, and advocate for user-focused content experiences.
• Advocate for Product Excellence for all users, such as localization and accessibility.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionally by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.