Senior IT Operations & Solutions Lead (Hybrid)

Stand8 Technology Consulting; California; Hybride; USD 125 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical coverage (HSA)

401(k) retirement plan

Paid time-off

Employee Assistance Program (EAP)

Discount programs

Résumé du poste

Stand8 seeks an experienced IT professional to support enterprise systems from our Downtown Los Angeles office in a hybrid role. You will troubleshoot, manage, and upgrade firm applications; oversee Microsoft 365, iManage, SQL in a hybrid environment, and mentor teammates.

The role requires strong PM, communication, and willingness to travel up to 10%. The contract position offers a competitive salary range and benefits.

Qualifications

• High school diploma or GED.
• Minimum 6 years of related technical experience with large (>300 users) networks.
• Strong project management skills running organization-wide and large-scale projects.
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Ability to interact effectively and professionally with all levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.
• Strong written and verbal communication skills.
• Ability to learn and retain knowledge of new technology and software quickly.
• Ability to travel up to 10% of the time, at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to be available, as needed, to work extended hours, nights, weekends and rotating escalation duties.

Responsabilités

• Troubleshoot application errors, define scope and determine and implement possible solutions in a timely manner.
• Continuously evaluate Firm's use of technology and internal processes, evaluating for possible improvements.
• Manage and perform initial, ongoing, and upgrade related testing for Firm applications.
• Manage application product lifecycle and plan for changes.
• Provide escalation support and after-hours second level support to the Help Desk and/or users.
• Provide support to team members on projects and tasks.
• Manage and maintain all aspects of Microsoft Exchange 365 in a hybrid architecture.
• Manage and maintain all aspects of iManage and SQL in a hybrid architecture.
• Deploy and integrate new applications and systems to both local and remote systems.
• Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching schedule.
• Develop and maintain documentation related to all system support protocols and other responsibilities.
• Manage and perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
• Develop, maintain, and manage relationships with vendors and consultants related to Firm's technologies.
• Lead the evaluation and decision-making process for Firm technologies.
• Own and lead Firm-wide projects with little supervision.
• Mentor and support the development of teammates.
• Assist with creation of training materials for Firm applications.
• Perform other duties as assigned.

Connaissances

Network administration

Project management

Communication skills

Microsoft 365

Windows servers & Windows 10

Formation

High school diploma or GED

Outils

Microsoft Exchange 365

SQL

iManage

Azure/Azure AD

SharePoint Online

Description du poste

Stand8 seeks an experienced IT professional to support enterprise systems from our Downtown Los Angeles office in a hybrid role. You will troubleshoot, manage, and upgrade firm applications; oversee Microsoft 365, iManage, SQL in a hybrid environment, and mentor teammates.

The role requires strong PM, communication, and willingness to travel up to 10%. The contract position offers a competitive salary range and benefits.