Senior User Experience Researcher

CBTS; United States; Remote; USD 103,000 - 192,000; Full time

Job summary

CBTS is seeking a Sr. User Experience User Research professional for a remote role with significant visibility. The position focuses on enhancing user research capabilities and involves collaborating with various design and product teams to influence strategic decisions. Candidates should have extensive experience in user research and be adept at building user archetypes and journey maps.

Qualifications

• 7+ years experience in user research or behavioral insight roles.
• Proven experience with strategic modeling and service design.
• Comfortable facilitating qualitative studies.

Responsibilities

• Build and implement continuous research programs for user insights.
• Lead development of behavioral archetypes and journey maps.
• Mentor team members on research practices.

Skills

Strategic Research Leadership

Strong storytelling and insight framing

Behavioral archetypes development

Mixed-methods integration

Continuous Research Capability Building

Service Design Fluency

Education

Master's degree in a relevant field

Tools

Dovetail

Aurelius

EnjoyHQ

Job description

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Sr. Talent Acquisition Partner @ CBTS | IT Recruitment

CBTS is in search of a Sr. User Experience User Research professional. This is a remote role with high visibility within an enterprise environment.

**no 3rd party resumes please***

Senior Design/User Research

This resource will support the Human-Centered Design practice by building our continuous research capabilities and deepening our strategic understanding of users through archetypes, journeys, and service design integration.

MAIN DUTIES

• Build and implement continuous research programs that provide ongoing visibility into user needs, behaviors, and outcomes
• Lead development of behavioral archetypes, journey maps, and user segmentation models that inform experience architecture and prioritization
• Partner with designers, service designers, and product leads to embed research into strategic decision-making
• Design and facilitate qualitative and mixed-method studies across the product and service lifecycle
• Mentor internal team members and establish repeatable, scalable research practices
• Translate insights into clear narratives that influence stakeholders across product, clinical, and operational domains
• Contribute to the development of a research repository and insight management process

SKILLS & EXPERTISE

• Strategic Research Leadership
• 7+ years experience in user research, design research, or behavioral insight roles
• Proven experience with strategic modeling: archetypes, ecosystem mapping, service blueprints
• Experience shaping experience strategies or roadmaps with cross-functional teams
• Continuous Research Capability Building
• Strong background in continuous discovery models, mixed-methods integration, and ops tooling
• Familiarity with tools such as; Dovetail, Aurelius, EnjoyHQ, or equivalent
• Service Design Fluency
• Comfortable working alongside service designers to map frontstage/backstage interactions
• Understands how user research connects to operational and systemic constraints
• Strong storytelling and insight framing skills
• Able to shift from exec-level synthesis to in-the-weeds co-design sessions
• Able to mentor, partner, and build bridges across functions and levels of design maturity

PLUS

• Healthcare or regulated-industry experience
• Exposure to behavioral science or change management
• Workshop facilitation or co-creation sprint leadership
• Systems thinking

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design, Information Technology, and Research

• Industries

  IT Services and IT Consulting

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