Senior User Experience Designer

Aquia; United States; Remote; USD 125,000 - 160,000; Full time

Job summary

Join a forward-thinking digital services firm as a Senior UX Designer, where your skills will shape the future of the Department of Veterans Affairs' digital disability benefits experience. You'll lead the design of user flows and prototypes, ensuring accessibility and user-centered solutions that empower Veterans. This remote role offers the chance to work with a passionate team, enhancing public services through innovative design. If you're committed to making a difference and have a strong background in UX design, this opportunity is perfect for you.

Benefits

Employee stock plan

100% 401k match (up to IRS annual max)

Generous PTO package

Personal training and development budget

Qualifications

• 5+ years of experience in UX design for complex digital applications.
• Strong portfolio demonstrating end-to-end design process.
• Expertise in human-centered design and usability best practices.

Responsibilities

• Lead design of user flows, wireframes, and prototypes for VA.gov.
• Conduct user research and usability testing to validate designs.
• Collaborate with engineers to ensure design feasibility.

Skills

UX Design

Human-Centered Design

Usability Testing

Interaction Design

Accessibility Standards

Figma

Collaboration Tools

Empathy for Veterans

Tools

Figma

Mural

GitHub

Slack

Job description

Named the “#1 Best Remote Startup to Work For in 2025” by Built In, Aquia is a digital services firm specializing in cloud infrastructure, cybersecurity, and compliance automation for the U.S. government.

Founded by Veterans, we are passionate about making our country digitally capable and secure. Since 2021, we’ve generated millions in cost savings through cloud services and licensing optimization, enabled civil servants to double health care fraud investigations through streamlined cloud-based systems, and reduced authorization timelines by 74% through modernized security processes. Last year, we were named the 2024 Service-Disabled Veteran-Owned Business (SDVOSB) of the Year by the Department of Health and Human Services (HHS).

Aquia is seeking a Senior UX Designer to join a cross-functional agile team working to improve the Department of Veterans Affairs (VA) digital disability benefits experience. This role is a key contributor to the VA Office of the Chief Technology Officer (OCTO) Disability Benefits Portfolio and will shape intuitive, accessible, and equitable experiences that help Veterans navigate complex application processes with confidence. You will be responsible for delivering human-centered, research-informed design solutions that support both Veteran outcomes and VA employee workflows.

This is a remote position requiring U.S. citizenship and the ability to obtain a security clearance.

What You'll Do:

• Lead the design of user flows, wireframes, mockups, and prototypes that align withVA.gov ’s style, accessibility, and platform standards.
• Conduct and synthesize user research and usability testing to validate design decisions and uncover new opportunities for improvement.
• Collaborate closely with engineers to ensure designs are feasible within technical constraints and can be implemented efficiently.
• Partner with content designers, product managers, and researchers to co-create holistic solutions that support strategic product goals.
• Ensure the Veteran experience is clear, compassionate, and equitable—while also supporting internal VA staff who process and review claims.
• Mentor junior UX and service designers, providing feedback and guidance to uphold high standards and delivery velocity.
• Contribute to and help evolve the design system and platform documentation in support of reusable, scalable design patterns.
• Maintain well-organized design artifacts using tools like Figma and Mural to ensure knowledge sharing across teams.
• Actively participate in agile delivery cycles, including sprint planning, retrospectives, and backlog prioritization.
• Build strong working relationships acrossVA.gov partner teams and stakeholders to ensure cross-team cohesion and aligned priorities.

What We're Looking For:

• 5+ years of experience in UX, product, or service design for complex, user-facing digital applications.
• Expertise in human-centered design, interaction design, and usability best practices.
• Strong portfolio demonstrating end-to-end design process, including research synthesis and accessible, production-ready designs.
• Experience designing for accessibility standards (WCAG 2.1, Section 508) and inclusive design principles.
• Familiarity with Figma, Mural, user testing frameworks, and collaborative agile tools like GitHub and Slack.
• Proven ability to communicate design rationale clearly and advocate for user needs in cross-functional settings.
• Empathy for Veterans and a strong commitment to improving public services through thoughtful design.

Preferred Qualifications:

• Experience designing federal digital services or applications within regulated environments.
• Familiarity with theVA.gov platform collaboration cycle and content strategy approach.
• Background in benefits, healthcare, or claims-related workflows.
• Understanding of front-end implementation and ability to collaborate closely with engineers on UI behavior and constraints.

Remote - USA

$125,000 - $160,000 USD

• Employee stock plan
• 100% 401k match (up to IRS annual max)
• Generous PTO package
• Personal training and development budget

Aquia Inc. is an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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