Senior Universal Banker - Customer Growth & Digital Banking

Beacon Bank; Northern (KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Beacon Bank in West Roxbury, MA seeks a Sr. Universal Banker to blend teller duties with personal banking responsibilities. You will deliver an exceptional customer experience, process transactions, and actively expand customer relationships while promoting Beacon Bank products.

You will mentor colleagues, uphold compliance, and support digital banking engagement in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent required; Associate’s degree or banking courses preferred.
• Prior teller or sales experience in a goal-oriented environment.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Must be eligible for SAFE Act registration and other licensing as required.
• Basic computer skills; familiarity with Word, Excel, Outlook.
• Ability to work flexible hours, including Saturdays and travel to nearby offices.

Responsibilities

• Provide outstanding customer experience at all contact points.
• Build and expand customer relationships by recommending products and services.
• Educate clients on digital banking and promote convenient options.
• Handle complex issues, explain policies, and resolve concerns.
• Support branch initiatives and participate in community outreach.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office

Online banking platforms

Job description

Beacon Bank in West Roxbury, MA seeks a Sr. Universal Banker to blend teller duties with personal banking responsibilities. You will deliver an exceptional customer experience, process transactions, and actively expand customer relationships while promoting Beacon Bank products.

You will mentor colleagues, uphold compliance, and support digital banking engagement in a fast-paced branch environment.