Senior Universal Banker - Customer Focus & Growth

United Fidelity Bank, fsb; Street (MD); On-site; USD 29,000 - 32,000; Full time

Job summary

United Fidelity Bank in Evansville, IN seeks a Universal Banker II to be the friendly face of the branch, delivering high‑quality service to existing and potential customers. You will perform frontline banking duties and educate customers on available products and services.

This role emphasizes cross‑selling, account openings, cash handling, and compliance with policies, privacy rules, and regulations, with a focus on community engagement to drive branch growth.

Qualifications

• High School Diploma or GED required.
• Two or more years banking experience required.
• Previous cash handling experience required.
• Minimum two years in a customer contact/sales position or equivalent preferred.

Responsibilities

• Provide a complete range of customer services, thoroughly explain products and services, gather customer information to process new and existing accounts, and open and maintain accounts.
• Proactively cross-sell UFB products and services based on customer needs.
• Perform teller duties.
• Refer customers to appropriate bank personnel to meet their financial needs.
• Balance vault/branch daily, maintain predefined cash limits.
• Drive proactive sales conversations through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting and lobby engagement.

Skills

Customer service

Interpersonal communication

Analytical skills

Time management

Teller/customer service excellence

Education

High School Diploma or GED

Two+ years banking experience

Cash handling experience

Tools

Microsoft Outlook

Job description

United Fidelity Bank in Evansville, IN seeks a Universal Banker II to be the friendly face of the branch, delivering high‑quality service to existing and potential customers. You will perform frontline banking duties and educate customers on available products and services.

This role emphasizes cross‑selling, account openings, cash handling, and compliance with policies, privacy rules, and regulations, with a focus on community engagement to drive branch growth.