Senior Universal Banker

First Bank; San Mateo (CA); Sur place; USD 60 000 - 70 000; Plein temps

Résumé du poste

First Bank is seeking a Banking Specialist III with a sales focus to expand client relationships and drive growth in branch sales and referrals. The role combines customer service excellence with proactive product cross-selling across bank lines.

You will assist with loan applications, open accounts, and support commercial and small business clients while adhering to NMLS requirements and regulatory disclosures. A flexible schedule, including Saturdays, is possible.

Qualifications

• High School Diploma or Equivalent.
• Previous cash-handling experience preferred.
• Minimum of 24 months of sales and/or banking experience preferred.
• Life License (LB) preferred
• NMLS registry required
• Proven sales skills
• Good analytical skills
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays

Responsabilités

• Expand current client relationships and build new client relationships by understanding needs and offering appropriate product features.
• Explain merits of Online Banking, Online Bill Pay, ATM network, Debit Card, Mobile Banking, and Client Contact Center.
• Work toward branch and individual sales and referral goals.
• Retain existing clients and obtain new relationships through calls on maturing accounts and referrals.
• Go on business calls with Branch manager, merchant reps, and/or business development officers, and initiate sales when possible.
• Drive branch profitability and client satisfaction by cross-selling Bank products.
• Cultivate relationships with retail store associates in in-store branches.
• Increase sales and cross-sell opportunities through sales events and outreach.
• Contribute to CRA goals by participating in community service activities.
• Collaborate with management to define sales strategies to meet goals.
• Open new accounts and other products accurately and expeditiously; provide disclosures as required (NMLS registration).
• Identify borrowing needs and originate consumer loan applications; assist in processing and closing loans.

Connaissances

Sales experience

Customer service

NMLS registration

Sales skills

Formation

High School Diploma or Equivalent

Description du poste

Banking Specialist III - Sales Focus

This position, Banking Specialist III, may be called by many other names: New Accounts Representative, Personal Banker, Financial Service Representative, etc. At First Bank, we choose to call you a "specialist" because that is what you are! Individuals in this position are well-versed in both operations and sales functions in a retail branch.

What You Will Be Doing

• Expanding current client relationships and building new client relationships by understanding their needs and providing solutions via the use of all appropriate product features available across all bank product lines.
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, Mobile Banking, and Client Contact Center.
• Working towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new relationships by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
• Going on business calls with Branch manager, merchant representatives, and/or business development officers. Assists in initiating sales and business calls on their own.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client.
• (In-Store branches) Should cultivate relationship with retail store associates.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.
• Drives individual, branch and Bank growth by working with management to define sales strategies necessary to meet sales and referral goals.
• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Provides maintenance on accounts and products when requested and authorized by the client. Quotes rates, terms and fees on all products and services and provides necessary disclosures as required (NMLS registration required).
• Identifying borrowing needs and originating consumer loan applications. Assists in the processing of loan applications and closing. Must be NMLS Registered.
• Helping commercial and small business clients/prospects with product questions, account support and various other tasks.
• Assisting with wire transfers and other operational duties, as needed.
• Helping coach Banking Specialist I and II on products, services, policies and procedures.

• High School Diploma or Equivalent
• Previous cash-handling experience preferred
• Minimum of 24 months of sales and/or banking experience preferred
• Life License (LB) preferred
• NMLS registry required
• Proven sales skills
• Good analytical skills
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays