Universal Banker II (Teller & Client Relationship Banker)

First Bank; Santa Barbara (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

First Bank in Santa Barbara seeks a Banking Specialist II to expertly handle new accounts, client transactions, and product inquiries while upholding compliance and quality service.

You will support cross-selling, assist with loan applications, and help maintain a friendly, secure branch environment, with opportunities to grow banking knowledge and customer relationships.

Qualifications

• High School diploma or equivalent is required.
• Prior client service experience is preferred (minimal 12 months).
• Experience with banking products, processes, and disclosures is advantageous.
• NLMS registration is preferred.
• Proficient PC and keyboard use; ability to balance cash drawers daily.

Responsibilities

• Open new accounts and maintain existing client relationships with accuracy and courtesy.
• Process client transactions (deposits, withdrawals, payments, check cashing) promptly.
• Explain rates, terms and fees; assist with loan applications when needed.
• Support cross-selling of bank products and participate in sales activities.
• Ensure branch compliance through audits, security procedures and reporting.

Skills

Customer service

Cash handling

Banking knowledge

Sales cross-selling

NMLS familiarity

Education

High School Diploma or Equivalent

Tools

Online Banking System

ATM Network

Job description

Banking Specialist II

This position, Banking Specialist II, may be called by many other names: New Accounts Representative, Senior Teller, etc. At First Bank, we choose to call you a \"specialist\" because that is what you are! You have mastered the art of handling transactions at the teller window and are working to gain more training and skills to help clients with new accounts as well as other non-monetary transactions.

What You Will Be Doing

• Providing excellent client service by accurately and expeditiously opening new accounts and other products for current clients and new clients to the Bank. Providing maintenance on accounts and products when requested and authorized by the client. For those quoting rates, terms and fees on all products and services and providing necessary disclosures as required (NMLS registration will be required).
• Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
• Identifying the need for borrowing and originating consumer loan applications. Assisting in the processing of loan applications and closing.
• Increasing sales and cross-sell opportunities by participating in sales events such as in-aisle sales (where applicable), internal/external events, out bound calls, and promotional activities.
• Supporting our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
• Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
• Assuring Branch compliance by performing a variety of tasks, including but not limited to, the following: cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, monthly and quarterly branch audits, regulation training, monthly security reports, balancing of travelers checks, official checks and money orders.
• Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM and vault. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
• Helping coach Banking Specialist I on products, services, policies and procedures.
• Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Works towards achievement of branch and individual sales and referral goals.
• Working to retain existing client relationships and obtain new ones by conducting calls on maturing accounts, following up on leads, referrals and other prospecting opportunities.
• Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the client. (In-Store) Should cultivate relationship with retail store associates.
• Contributing to the Bank's efforts in reaching and surpassing its Community Reinvestment Act goals by participating in community service activities.

• High School Diploma or Equivalent
• Minimum of 12 months previous client service experience preferred
• Previous cash-handling experience required
• Previous banking experience strongly preferred
• NLMS registration preferred
• Developed customer service skills, including written and verbal communication
• Ability to use a PC and alpha/numeric keyboard
• Flexible work week schedule, which may include Saturdays