Senior Unified Communications Engineer - Cisco

Douglas County, CO; Castle Rock (CO); On-site; USD 110,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plans

Job summary

Douglas County is seeking a Senior Unified Communications Engineer in Castle Rock, CO to design, implement, and support Cisco UC solutions (CUCM, UCCX, Unity). The role involves project delivery, infrastructure maintenance, and collaboration with business and IT teams to optimize communications and collaboration services.

Qualifications include a 4-year degree in a technical field and at least five years in VoIP/telecom operations.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Minimum five years in telecommunications operations, VoIP and voicemail administration.
• Combination of education and experience may be considered.

Responsibilities

• Deliver and support Unified Communications strategy, roadmaps and projects.
• Maintain and upgrade UC infrastructure and endpoints.
• Collaborate with users, vendors, and staff on security and optimization of UC environment.
• Document architectures, runbooks, and performance metrics.

Skills

Project management

Vendor coordination

Mentoring

Communication skills

Analytical thinking

Education

Bachelor's degree in Telecommunications/Electrical Engineering or related field

5+ years telecommunications/VoIP experience

Tools

CUCM

Cisco Unity Connection

Cisco UCCX

Cisco Expressway

CUBE / SIP trunking

Job description

Senior Unified Communications Engineer - Cisco

Employment Type:0 - Full-time Regular
Pay Range: $97,485.00 - 146,227.00
Location: Castle Rock, CO
Overtime Exempt: Y
Elected Office / Department: INFORMATION TECHNOLOGY

The Senior Unified Communications Engineer maintains, configures, and supports the Unified Communications environment, including system design, roadmap development, project implementation, upgrades, and hardware/software installation. The engineer also evaluates, and documents communication and collaboration architectures and solutions—such as phone systems, circuits, VoIP, cloud services, and related connectivity and integrations—to meet business needs.

Generally, the hiring range is $110,000-$134,000 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Your future is important to us.
Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being.
View the full Employee Benefits Guide.

View the full job description here

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties and responsibilities of the Senior Unified Communications Engineer position include, but are not limited to, the items listed below.

• Ensure successful delivery to support strategic planning and initiatives
• Improve organizational performance, and advance progress towards Douglas County Government goals.
• Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications.
• Carry out maintenance/upgrades on all Unified Communications infrastructure and end points.
• Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.
• Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.
• Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services.
• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience.
• Lead the development and delivery of training relevant to area of expertise.
• Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.
• Manage Unified Communications system logging and provide performance metrics.
• Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems.
• Manages accurate inventory of telecom related circuits and devices.
• Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems.
• Offers advanced knowledge and experience in the area of Unified Communications.

MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:

• A Bachelor's Degree in Telecommunications, Electrical Engineering, vocational/technical training, or a closely related field, or equivalent experience, is required.
• At least five years of progressive experience in Telecommunications operations, VoIP and voicemail systems administration.
• A combination of education and experience may be considered.

KNOWLEDGE, SKILLS, and ABILITIES

Knowledge

• Demonstrated success designing, configuring, and supporting Unified Communications infrastructure
• Demonstrated success troubleshooting to isolate and diagnose problems in largescale voice and video implementations.
• Demonstrated success translating business needs into operational requirements
• Demonstrated success managing multiple projects simultaneously
• Demonstrated success as mentoring and teaching others on Unified Communications technologies
• Solid understanding of modern telecommunications systems and connectivity solutions, including VoIP infrastructure, SIP trunking, broadband and fiber-based services, and contemporary network transport technologies.
• Demonstrated knowledge of Cisco Collaboration Stack architecture, design and administration principles: Cisco Unified Communications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection voicemail, Cisco Unified Contact Center Express (UCCX), Cisco Expressway (Mobile Remote Access and B2B Calling); Cisco IM & Presence
• Demonstrated knowledge of Cisco Session Border Controllers (CUBE), Voice gateways, Analog/digital Circuits, SIP, SCCP, RTP, SRTP, H.323, MGCP, and related VoIP protocols
• Demonstrated knowledge of Dial plans, call routing, digit manipulation, translation patterns, route groups, and route lists Call Handlers and Call Centers
• Demonstrated knowledge of Voice Quality of Service (QoS) design and implementation.
• Knowledge of Webex Calling, Webex Contact Center, and hybrid cloud collaboration solutions

Skills: (Language and math)

• Ability to read, understand, and interpret complex technical documents, diagrams, and manuals.
• Ability to communicate with management, users, and technical staff at all levels.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships.

Abilities: (Reasoning)

• Ability to define problems, collect data, establish facts, apply logic, draw valid conclusions, and devise complex technical solutions.
• Ability to interpret a variety of complex technical instructions or diagrams and deal with abstract ideas.
• Ability to make time-critical decisions regarding data and voice systems situations. Ability to rate priorities during busy periods with multiple failures.

OTHER SKILLS and ABILITIES

• Ability to provide system solutions involving systems integration, platforms, protocols, and technologies.
• Ability to recognize and adjust to rapidly changing technologies and trends.
• Strong work habits, organization, and time management skills.
• Working knowledge of Operating Systems is highly desirable.
• Troubleshoot complex voice, voicemail, contact center, and collaboration issues
• Analyze packet captures using Wireshark and other diagnostic tools
• Perform SIP call flow analysis and protocol troubleshooting

CERTIFICATIONS, LICENSES, & REGISTRATIONS

• This position requires successful completion of a criminal background check including fingerprinting through a national database.
• Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.

ADDITIONAL INFORMATION:

Closing Date: 8/28/2026 4:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in thispostingmay represent a modified summary of the fulljob description. For a full copy ofthe job description CLICK HERE toview our job classifications.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.