Administrative Support Specialist

Douglas County, CO; Castle Rock (CO); On-site; USD 49,000 - 61,000; Full time

Job summary

Douglas County seeks an Administrative Support Specialist to serve as the front-line contact for Green Works and Public Works Operations. This role blends customer service, high-volume calls, and admin support to the Business Resources Manager.

The successful candidate will manage daily workflows, assist with facility inquiries, track timelines, draft memos and reports, and support budget submissions. Benefits accompany the position.

Qualifications

• A high school diploma or GED is required.
• Three (3) years of course work or related administrative/secretarial experience is required.
• Must possess a strong personal computer background with the ability to grasp and understand new systems quickly.
• A combination of education and experience may be considered for a well-qualified candidate.

Responsibilities

• Front-Line Inquiry Management: primary contact for GreenWorks programs, site schedules, waste guidelines, and Public Works services.
• Issue Resolution: provide accurate information, route complex issues to the appropriate division.
• Public Engagement: maintain procedures for answering questions and ensure a positive experience.
• Agentic AI Support: quality control of AI responses and content improvement suggestions.
• Calendar & Meeting Coordination: manage the Business Resource Manager's schedule and events.

Skills

Customer service

Public communication

Data entry

Administrative support

Education

High school diploma or GED

Three years of related administrative/secretarial experience

Job description

Administrative Support Specialist

Employment Type: 0 - Full-time Regular

Pay Range: $48,906.00 - 73,360.00

Location: Castle Rock, CO

Overtime Exempt: N

Elected Office / Department: DEPARTMENT OF PUBLIC WORKS

The Administrative Support Specialist serves as part of a team that is the primary point of contact for the Douglas County Green Works site and Public Works Operations. This role blends exceptional customer service, answering high-volume phone calls and handling public inquiries—with direct administrative support to the Business Resources Manager. The ideal candidate ensures daily administrative workflows, facility inquiries, and managerial tasks run smoothly, efficiently, and professionally.

Generally, the hiring range is $48,906-$61,133 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Your future is important to us. Douglas County offers a comprehensive benefits package — including medical,dental, vision, and retirement plans — plus a wide range of additionalresources to support your health, growth, and overall well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The following examples are illustrative only and are not intended to be all inclusive.)

Customer Service & Public Communication

• Front-Line Inquiry Management: Serve as the primary contact for in bound phone calls, emails, and visitor inquiries regarding GreenWorks programs, site schedules, waste management guidelines, and general Public Works services. Oversee service request programs, assuring timely response to citizen issues.
• Issue Resolution: Provide accurate information to residents, contractors, and county staff; route complex operational issues or complaints to the appropriate division or supervisor.
• Public Engagement: Maintain standard operating procedures for answering common questions and ensure community members have a positive, informative experience with Douglas County Public Works.
• Agentic AI Support: Provides quality control / quality assurance of agentic AI responses to inquiries. Recommends changes to website and other content to improve customer experience.

Direct Managerial Support

• Calendar & Meeting Coordination: Manage the Business Resource Manager's schedule, arrange meetings, prepare agendas, reserve rooms, and coordinate equipment or catering as needed.
• Task & Workflow Tracking: Assist the Manager in monitoring pending project timelines, tracking operational action items, and following up with team leads on status updates.
• Document & Report Preparation: Draft memos, correspondence, presentations, and reports. Assist in running financial reports and preparing annual budget submissions.

Operations & Administrative Support

• Data Entry & Records Management: Input project information, run operational reports, scan documents into the CMS, and maintain organized central physical and digital filing systems. Maintain all phone lists and radio call numbers.
• Communication & Dispatch Support: Monitor and respond to radio calls to base, and act as emergency dispatch during major events as needed.
• Interdepartmental & Cross-Training Backup: Provide backup support to Road & Bridge Administrative Support and other Operations Division administrative positions.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE

• A high school diploma or GED is required.
• Three (3) years of course work or related administrative/secretarial experience is required.
• Must possess a strong personal computer background with the ability to grasp and understand new systems quickly.
• A combination of education and experience may be considered for a well-qualified candidate.

CERTIFICATIONS, LICENSES, & REGISTRATIONS

None

ADDITIONAL INFORMATION:

Closing Date: 9/11/2026 4:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.