Network and Telecom Administrator

Clark County Washington; United States; On-site; USD 97,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Account

Life Insurance and Long-Term Disable

Retirement and Deferred Compensation

Paid Leave

Job summary

Clark County Washington is seeking a Network and Telecom Administrator to be the primary Cisco voice administrator for the County, owning day-to-day Cisco VoIP, CUCM, voicemail, contact center, call routing, SIP/PSTN connectivity, gateways, phones, and related services.

You will troubleshoot across voice and network boundaries, document procedures, and coordinate with vendors and carriers. Remote work becomes possible after onboarding, with onsite needs in Vancouver, WA.

Qualifications

• Five or more years of experience managing enterprise Cisco voice, telecom, unified communications, or network infrastructure.
• Experience administering Cisco voice, unified communications, telecommunications, contact center, or network systems.
• Working knowledge of VoIP fundamentals (SIP, RTP, codecs, NAT/firewall behavior, QoS, troubleshooting).
• Strong documentation skills and ability to produce procedures and inventories.
• CCNA and CCNP certifications or equivalent experience.

Responsibilities

• Administer and support the County's Cisco voice environment, including CUCM, voicemail, contact center, call routing, SIP/PSTN connectivity, gateways, phones, and related services.
• Troubleshoot voice and telecom issues across registration, routing, SIP trunk, gateway, voicemail, and QoS.
• Support Cisco network functions including switching, routing, VLANs, wireless, firewalls, DHCP, DNS, and WAN connectivity.
• Maintain documentation, inventories, support procedures, and change records.
• Follow change-management practices with clear communication and rollback plans.

Skills

Cisco voice

VoIP fundamentals

SIP

Network troubleshooting

Documentation

Vendor coordination

Education

CCNA

CCNP Collaboration

CCNP Enterprise

Tools

CUCM

VoIP hardware

Cisco switches/routing

Job description

Job Summary

Clark County is seeking a Network and Telecom Administrator. This person will be the primary Cisco voice administrator for the County. They will also support Cisco network administration duties. This role is responsible for keeping the County's voice environment reliable, supportable, and well documented. It includes day-to-day ownership of Cisco VoIP and unified communications services, along with meaningful responsibility for the County’s network infrastructure. The successful candidate will be comfortable operating in the following areas: owning telecom operations, troubleshooting across network and voice boundaries, supporting network administration duties, working with vendors and carriers, improving documentation, and helping the County prepare for a future cloud-based phone system. After successful onboarding, the employee will be eligible to work remotely. The candidate must line in OR or WA. Remote work will fluctuate depending on workload, projects, operational needs, support requirements, and performance.

This position is represented by the Information Technology Guild. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

Qualifications

Primary Responsibilities: Administer and support the County's Cisco voice environment, including CUCM, voicemail, contact center, call routing, SIP/PSTN connectivity, gateways, phones, softphones, and related collaboration services. Troubleshoot voice and telecom issues such as registration failures, call routing problems, SIP trunk issues, gateway failures, voicemail or contact center issues, and voice quality problems. Support analog, fax, overhead paging, and emergency-related voice services, including specialty devices and critical calling paths. Provide assistance in managing Cisco network functions such as switching, routing, wireless, firewalls, VLANs, QoS, DHCP, DNS, WAN connectivity, and related services that influence enterprise voice and network services. Maintain practical documentation, inventories, support procedures, and change records that improve long-term supportability. Follow sound operational and change-management practices, including validation, rollback planning, communication with collaborators, and customer-focused support.

Desired Qualifications: Five or more years of experience managing enterprise Cisco voice, telecom, unified communications, contact center, or network infrastructure. Experience administering or supporting enterprise Cisco voice, unified communications, telecommunications, contact center, or network systems. Working knowledge of VoIP fundamentals such as SIP, RTP, codecs, DTMF, NAT/firewall behavior, QoS, and voice troubleshooting. Working knowledge of Cisco network administration, including switching, routing, VLANs, wireless, firewalls, WAN, and network troubleshooting. Ability to document systems clearly and produce useful procedures, inventories, and troubleshooting notes. Strong analytical, organizational, communication, and customer service skills, with the ability to work independently and collaborate across technical and non-technical teams. Cisco certification such as CCNA, CCNP Collaboration, CCNP Enterprise, or equivalent experience. CCNP Collaboration is strongly desirable. Previous public sector experience.

Preferred Candidate

The preferred candidate is a strong network administrator who can also manage the County’s Cisco telecom environment with confidence and good judgment. They should be practical, steady under pressure, detail-focused, and able to troubleshoot across telecom and network boundaries while assisting the County in getting ready for future modernization. Cisco voice experience, Cisco certifications, public sector experience, and exposure to cloud voice platforms are preferred. Upon hire, the selected candidate must reside in Washington or Oregon and must be regularly available for onsite work at Clark County’s Public Service Center located in Vancouver, Washington.

Work Location & Eligibility

This position does not include relocation support. Candidates must be fully eligible for employment within the United States without visa sponsorship or employer-provided immigration support.

Benefits

• Benefits at Clark County include; Medical, Dental and Vision Insurance, Flexible Spending Account, Life Insurance and Long-Term Disability, Retirement and Deferred Compensation, Paid Leave.
• Employee Benefits and additional compensation Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.

Salary

Salary Grade IT Guild.305 Salary Range $8,654.00 - $12,115.00- per month Close Date Open Until Filled

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice. For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/ If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at [phone]; Relay [phone].

About Clark County

With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy. Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live. Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home. Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county’s largest employers, providing a wide range to rewarding careers for about 1,570 people.

You can get more information about job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at www.clark.wa.gov/human-resources.