Senior Unified Communications Engineer

Inceed; Castle Rock (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive employee benefits package

Job summary

A leading technology consulting firm is seeking a Senior Unified Communications Engineer in Castle Rock, Colorado. In this critical role, you will support, maintain, and enhance Unified Communications systems. The ideal candidate will have over 5 years of telecom operations experience and a relevant Bachelor's degree. Responsibilities include troubleshooting UC issues, managing telecom inventory, and optimizing collaboration tools. A comprehensive benefits package is offered, but sponsorship is not available.

Qualifications

• 5+ years of experience in telecom operations, VoIP, and voicemail systems.
• Strong understanding of LAN/WAN networks as they relate to UC systems.
• Ability to pass a background check and fingerprinting.

Responsibilities

• Support, maintain, and improve Unified Communications systems.
• Troubleshoot UC issues and perform regular maintenance and upgrades.
• Work with users and vendors to implement UC solutions.

Skills

Telecom operations

VoIP

Voicemail systems

LAN/WAN networks

Education

Bachelor’s degree in Telecommunications or related field

Job description

Senior Unified Communications Engineer

Inceed has partnered with a great company to help find a skilled Senior Unified Communications Engineer to join their team! This is an opportunity to step into a high-impact position where your work directly contributes to improving organizational performance, enhancing collaboration experiences, and supporting mission‑critical operations.

Responsibilities

• Support, maintain, and improve Unified Communications systems—including phones, call control, contact center, messaging, collaboration tools, and voice/video services.
• Troubleshoot UC issues and perform regular maintenance and upgrades.
• Work with users, vendors, and technical teams to implement and optimize UC solutions.
• Review UC systems for security and stay current on telecom technologies.
• Research and recommend new tools or systems to improve collaboration and reduce costs.
• Create documentation, runbooks, and performance reports.
• Manage telecom inventory and handle moves, adds, and changes; train others as needed.

Required Qualifications & Experience

• Bachelor’s degree in Telecommunications, Electrical Engineering, or related field—or equivalent experience.
• 5+ years of experience in telecom operations, VoIP, and voicemail systems.
• Strong understanding of LAN/WAN networks as they relate to UC systems.
• Ability to pass a background check and fingerprinting.
• Valid Colorado Driver’s License with acceptable MVR.

Nice to Have Skills & Experience

• Experience with enterprise‑level collaboration platforms and modern UC ecosystems.
• Hands‑on knowledge of contact center technologies and workflows.
• Prior experience working in government, public sector, or highly regulated environments.

Benefits

• Comprehensive employee benefits package with several choices for greater flexibility.

If you are interested in learning more about the Senior Unified Communications Engineer opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.