Sr. Telecommunications Engineer

BRS; San Antonio (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid holidays

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Job summary

Eagle Integrated Services (EIS) at Lackland Air Force Base, San Antonio, TX, seeks a Senior Telecommunications Engineer to design, implement, and lead enterprise UC/VTC and VoIP solutions, focusing on secure, scalable systems that meet mission requirements.

The role acts as Tier 3 escalation, provides technical leadership, mentors staff, and coordinates with cyber and network teams to ensure seamless operation of the UC ecosystem from endpoints to core infrastructure.

Qualifications

• 7–10 years of telecom and network engineering experience.
• Design, implement, and manage enterprise VTC/VoIP systems.
• Knowledge of DoD STIGs and security requirements.

Responsibilities

• Architect and lead enterprise UC design for VTC and VoIP across on‑premises and cloud.
• Create and maintain network diagrams, call routing, and configuration standards.
• Lead UC project efforts and mentor junior technicians.
• Serve as Tier 3 escalation for VTC/UC issues and perform root cause analysis.
• Collaborate with network and cybersecurity teams to ensure secure UC integration.

Skills

VTC engineering

UC systems

VoIP

Security/compliance

Tools

CUCM

CMS

Expressway/VCS

Wireshark

Extron/Crestron

Biamp Tesira

Job description

Lackland Air Force Base, San Antonio, TX, USA

Job Description

Posted Friday, August 7, 2026 at 5:00 AM

Eagle Integrated Services (EIS) is seeking a Sr. Telecommunications Engineer.

The Senior Telecommunications Engineering Specialist is a subject matter expert (SME) responsible for the architectural design, engineering, and high-level management of the organization's enterprise unified communications (UC) and collaboration infrastructure. With a deep focus on Video Teleconferencing (VTC), this role leads the planning and implementation of complex communication solutions, ensuring they are secure, scalable, and aligned with mission requirements. The Senior Specialist serves as the final escalation point for the most critical and complex VTC and VoIP issues, provides technical leadership on UC projects, and mentors junior technicians. They are responsible for the health and performance of the entire real-time communication ecosystem, from endpoint devices to the core infrastructure, including gateways, session border controllers, and bridging systems. See section 9.5 on local travel for equipment transportation.

Typical Task List

Unified Communications (UC) Architecture and Design

• Design, engineer, and lead the implementation of enterprise-level VTC and VoIP solutions, including the integration of on-premises and cloud-based services.
• Develop and maintain the architectural roadmap for the organization's unified communications technologies, evaluating new products and recommending solutions for technology refresh and capability enhancement.
• Create and maintain comprehensive system documentation, including detailed network diagrams, call routing plans, and system configuration standards.
• Install, configure, and test VTC hardware, including codecs, cameras, microphones, and control systems in conference rooms and other designated facilities.
• Integrate VTC systems with associated audio-visual (AV) equipment, such as displays, projectors, and room control panels (e.g., Extron, Crestron, AMX).

Infrastructure Management and Optimization

• Manage and administer the core UC infrastructure, including video communication servers, multipoint control units (MCUs)/bridges, session border controllers (SBCs), and gateways.
• Perform capacity planning and performance analysis of the UC network to ensure quality of service (QoS) and prevent degradation of voice and video traffic.
• Lead the implementation of security controls across the UC environment, ensuring compliance with DoD STIGs and other security mandates.

Advanced Troubleshooting and Problem Management

• Serve as the Tier 3 escalation point for resolving complex and persistent issues related to VTC, VoIP, and overall UC system interoperability.
• Conduct root cause analysis for major service outages or performance degradation incidents.
• Analyze network packet captures and system logs to diagnose complex real-time communication problems.

Project Leadership and Mentorship

• Act as the technical lead for major UC projects, such as conference room technology upgrades or the deployment of new collaboration platforms.
• Provide expert technical guidance, on-the-job training, and mentorship to junior and journeyman telecommunications specialists.
• Collaborate with network and cybersecurity teams to ensure seamless and secure integration of UC systems with the broader IT enterprise.

Experience:

• A minimum of seven (7) to ten (10) years of progressive experience in telecommunications and network engineering.

At least five (5) years of this experience must be focused on designing, implementing, and managing enterprise-level VTC and VoIP systems (Ciscobased environments preferred).

Certifications (Baseline):

• Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Required):

• This position requires current industry certifications, including AVIXA CTS, Extron Specialist/Engineer-level certifications, and Biamp Tesira certifications, reflecting proficiency in AV fundamentals, control system design, and professional grade DSP configuration

Security Clearance:

Must possess and maintain a SECRET security clearance.

Technical Skills:

• Expert-level knowledge of VTC and voice signaling protocols (SIP, H.323, SCCP).
• In‑depth, hands‑on experience managing Cisco Unified Communications Manager (CUCM), Cisco Meeting Server (CMS), and Expressway/VCS.
• Strong understanding of network engineering principles as they relate to real‑time traffic, including Quality of Service (QoS), multicast, and IP routing.
• Proficiency with network and protocol analysis tools (e.g., Wireshark).
• Experience securing UC systems in a DoD environment.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

Lackland Air Force Base, San Antonio, TX, USA