Senior UI Operations Leader: Strategy & Modernization

JobAps; Baltimore, Northern (MD, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package

State Pension

Tax-deferred retirement plans (401(k)

Health, dental and prescription plans

Flexible Spending Account

State Employees Credit Union

Job summary

Maryland Department of Labor is seeking a Deputy Director to oversee the Unemployment Insurance Division, directing UI benefits and employer tax operations with a focus on timeliness, accuracy, and service quality.

The role emphasizes policy development, performance improvement, and leadership of a cross-functional team in a hybrid work environment. A bachelor's degree and extensive senior leadership experience are required.

Qualifications

• Bachelor's degree from an accredited college or university in Business Administration, Public Administration, Finance, or a related field.

Responsibilities

• Plans, directs, and evaluates the administration of UI Benefits and Tax programs.
• Provides executive leadership to senior managers responsible for claims processing, benefit payment and tax administration.
• Drives modernization and continuous improvement of UI operations in partnership with technology, data, and quality units.
• Ensures compliance with federal and state laws, regulations, performance standards, and program requirements.
• Builds a high-performing leadership team and fosters a culture of accountability and public service excellence.

Skills

Bachelor's degree

Job description

Maryland Department of Labor is seeking a Deputy Director to oversee the Unemployment Insurance Division, directing UI benefits and employer tax operations with a focus on timeliness, accuracy, and service quality.

The role emphasizes policy development, performance improvement, and leadership of a cross-functional team in a hybrid work environment. A bachelor's degree and extensive senior leadership experience are required.