UI Professional V UI Professional Benefits Supervisor

State of Maryland; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

Hybrid teleworking

Paid holidays

Job summary

State of Maryland's Maryland Department of Labor seeks a UI Professional V Benefits-Supervisor to assist the DUI Director in planning and managing daily operations, lead BPC Supervisors, and establish internal controls protecting UI funds, data, and staff integrity.

Responsibilities include coordinating claims processing, guiding UI Professionals, training on Beacon processes, monitoring workload to ensure timely benefit payments, and maintaining records and performance evaluations.

Qualifications

• Eight years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program, or four years in administrative or professional staff work plus four years in a related program.
• Candidates may substitute a Bachelor's degree and four years of related experience for the required experience.
• Graduate level education at 30 credit hours can substitute for required general experience.

Responsibilities

• Coordinate, review, and lead the effort of a unit responsible for processing claims, answering claimant questions, and completing non-monetary determinations.
• Provide feedback, guidance, and training on policies, procedures, and programs to ensure goals are met and efficiency.
• Contribute to metrics collection for leadership reporting.
• Train and supervise staff on Beacon processes and procedures.

Skills

Planning

Coordination

Supervision

Evaluations

Education

Bachelor's degree

Graduate education substitution

Job description

UI Professional V Benefits-Supervisor

Grade: STD0016

Location of Position: 100 S Charles Street, Baltimore MD 21201.

Main Purpose of Job

THE MAIN PURPOSES OF THIS POSITION ARE TO ASSIST BPC DIRECTOR IN DEVELOPING, PLANNING, COORDINATING AND MANAGING THE DAILY OPERATIONS WITHIN THE BENEFITS PAYMENT CONTROL UNIT (INVESTIGATIONS AND OVERPAYMENT AND RECOVERIES SECTIONS) FOR THE DIVISION OF UNEMPLOYMENT INSURANCE (DUI) IN ACCORDANCE WITH THE EMPLOYMENT AND TRAINING U.S. DEPARTMENT OF LABOR (USDOL); WILL DIRECTLY LEAD BPC SUPERVISORS; ASSIST IN CREATING POLICIES, PROCEDURES, AND ESTABLISH INTERNAL CONTROLS THAT EFFECTIVELY PROTECT THE INTEGRITY AND SECURITY OF UI PROGRAM STAFF, PROGRAM OPERATIONS AND SYSTEMS, UI FUNDS, UI DATA AND OTHER STATE ASSETS; TO REDUCE THE POSSIBILITY OF INTERNAL AND EXTERNAL FRAUD BY MINIMIZING PROGRAM VULNERABILITIES AND FAULTY PROCEDURES; AND TO HELP PREVENT IDENTITY THEFT.

Position Duties

• Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals/Associates responsible for taking and processing claims, answering claimant questions, conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.
• Provide feedback, guidance, and training to UI Professionals/Associates in current, complex departmental policies, procedures, and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
• Contributes to the compilation of metrics information to report to leadership.
• May ensure that lower-level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.
• Coach and train employees to attain desired levels of performance.
• Monitor workload reports to ensure timely payment of benefits.
• Provide quality customer service and education to claimants, vendors, and employers.
• Train new employees in departmental policies, procedures and programs. Provide quality customer service. Screen, interview and select UI staff in conjunction with the Director.
• Compile and main legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of lower-level UI Professionals/Associates, utilizing the performance planning and evaluation.

Minimum Qualifications

Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program.

Notes

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.
• Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

Selective Qualifications Desired Or Preferred Qualifications

• Two years of experience planning, coordinating, supervising, or evaluating the work of professional and/or support staff.

Experience preparing reports, correspondence, or program-related documentation.

Experience analyzing facts, evidence, or program information to make recommendations or determinations.

Special Requirements

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Benefits

This is a full-time, permanent position and eligible for full State benefits, which include:

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.