Senior UC Engineer - On-Site, DoD Secret

Techead; Northern (KY); Hybrid; USD 125,000 - 135,000; Full time

Job summary

TECHEAD is seeking a senior Unified Communications Engineer to join a dynamic technical team at Hanscom AFB, MA. You will design, implement, and manage secure enterprise voice solutions aligned with AF standards and UC policies.

The ideal candidate has extensive hands-on experience with Avaya Aura and VoIP protocols, and a background in defense or federal environments. This contract-to-hire position is on-site with competitive compensation.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• An additional 4 years of direct, relevant voice engineering experience may be substituted for the degree.
• 812 years of progressive experience in a Unified Communications (UC) role within a defense or federal enterprise environment.

Responsibilities

• Architecture & Engineering: Design, install, configure, and upgrade enterprise telephony solutions to increase network flexibility and performance in accordance with AF UC standards.
• Operations & Maintenance: Operate and maintain all voice equipment, firmware, and software to ensure maximum system availability, reliability, and security.
• Capacity & Performance Planning: Lead voice environment planning for internal customers; develop and review technical procedures relating to capacity, performance tuning, and lifecycle upgrades.
• Network Analysis & Troubleshooting: Utilize packet capture, protocol analysis, and debugging tools to resolve complex, distributed technical issues across internal, service provider, and external networks.
• Stakeholder & Vendor Liaison: Interface with distributed Voice Responsible Officers, conduct capacity planning meetings, survey communication rooms/telephony backboards, and maintain highly detailed voice line cut-sheets. Evaluate and recommend vendor hardware/software solutions based on customer requirements.
• Compliance & Documentation: Ensure all voice services adhere to AF certification, accreditation, and information assurance standards. Maintain strict record-keeping, operational procedures, and network topology maps using MS Visio.
• Collaboration & Mission Support: Participate in technical interchanges and collaborate effectively with program leads, team members, subcontractors, and high‑level subject matter experts.

Skills

Avaya Aura Suite

Voice & Security Ecosystems

Protocols & Telephony Standards

Systems & Operating Environments

Education

Bachelor's degree in Information Technology

Job description

TECHEAD is seeking a senior Unified Communications Engineer to join a dynamic technical team at Hanscom AFB, MA. You will design, implement, and manage secure enterprise voice solutions aligned with AF standards and UC policies.

The ideal candidate has extensive hands-on experience with Avaya Aura and VoIP protocols, and a background in defense or federal environments. This contract-to-hire position is on-site with competitive compensation.