Senior Trust & Custody Operations Analyst (Remote)

Manulife John Hancock; EE. UU.; A distancia; USD 83.000 - 102.000; Jornada completa

Descripción de la vacante

Manulife John Hancock is seeking a Business Analyst for Trust Custody and Unitization within the U.S. Retirement business to shape a new operations ecosystem, integrating with a third‑party sub-custodian.

The role focuses on risk mitigation, process design, and training across people, processes and technology. You will work with cross‑functional partners to design processes, define KPIs, manage risks, and lead trust operations projects while ensuring alignment with business objectives and vendor

Formación

• Proven expertise in FIS OMNI (OmniTrade, OmniDC, OmniScript).
• Strong reconciliation skills for cash and securities.
• Experience with mutual fund operations and retirement/transfer agent record keeping.
• Excellent communication; ability to influence diverse teams and translate technical info into business value.
• Strategic thinking with ability to assess alternatives and act decisively.
• Strong vendor oversight and KPI definition/monitoring.

Responsabilidades

• Process design and improvement for cash reconciliation and transitional processes with clear ownership and controls.
• Act as SME for trust operations; develop training collateral and procedure documentation.
• Identify operational risks and develop mitigation strategies to ensure business continuity.
• Define and monitor KPIs to evaluate efficiency and vendor oversight; optimize processes.
• Lead trust operations projects with detailed project plans.
• Prepare and present regular status updates to management and partners.
• Gather and analyze business and technical requirements for platforms and systems.
• Ensure technology solutions align with business objectives with product and tech teams.

Conocimientos

FIS OMNI

SQL

Excel

PowerBI

Descripción del empleo

Manulife John Hancock is seeking a Business Analyst for Trust Custody and Unitization within the U.S. Retirement business to shape a new operations ecosystem, integrating with a third‑party sub-custodian.

The role focuses on risk mitigation, process design, and training across people, processes and technology. You will work with cross‑functional partners to design processes, define KPIs, manage risks, and lead trust operations projects while ensuring alignment with business objectives and vendor