Senior Treasury Management Support Specialist

East West Bank; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

East West Bank seeks a GTP Senior Service Associate to deliver world-class customer service for commercial Treasury Management products. You’ll handle inquiries, resolve issues, and ensure service levels while coordinating with IT and vendors on transmission protocols.

Ideal candidates have at least five years of Treasury systems experience and a bachelor’s degree. The base pay range is USD 100,000–140,000 per year, with offers determined by knowledge, skills, and location.

Qualifications

• 5+ years of experience with Treasury systems and products.
• Ability to handle multiple tasks and inquiries with accuracy.
• Strong knowledge of Treasury products and bank policies.
• Bachelor's Degree and 5 years related banking experience preferred.

Responsibilities

• Provide high-level customer service for commercial Treasury Management products.
• Handle customer inquiries and resolve issues within guidelines.
• Communicate effectively with internal teams and external vendors on transmission protocols.
• Support remote deposit and related Treasury workflows as needed.
• Maintain awareness of security controls and system requirements.

Skills

Treasury systems knowledge

Customer service

Multi-tasking

Communication skills

Problem solving

Education

Bachelor's degree in Finance/Business

Tools

Treasury Management Systems

FTP/BAI transmissions

Job description

East West Bank seeks a GTP Senior Service Associate to deliver world-class customer service for commercial Treasury Management products. You’ll handle inquiries, resolve issues, and ensure service levels while coordinating with IT and vendors on transmission protocols.

Ideal candidates have at least five years of Treasury systems experience and a bachelor’s degree. The base pay range is USD 100,000–140,000 per year, with offers determined by knowledge, skills, and location.